Front Desk Receptionist

1 week ago

Middletown, United States University Orthopedics Full time
Job Title: Front Desk Check In & Check out Receptionist

Reports to: Site Manager

GENERAL SUMMARY OF DUTIES:

The work in this position contributes to the patients overall successful interaction within the office. Exceptional people skills are a must. This is a full-time position working 40 hours per week with competitive compensation and generous benefits. Could be scheduled any shift between 7:00am and 7:00pm, depending on department and patient volume.

Essential Job Functions:
  • Locate and process referrals at the time of visit
  • Complete patient check-in and check-out for a specific office location and pod
  • Schedule follow up appointments at UOI locations/offices
  • Facilitate appointment scheduling for external referrals
  • Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures.
  • Collect co-pays and patient account balance and collection balance.
  • Answering front desk telephones and directs calls as appropriate.
  • Print schedules and superbills for next-day provider visits.
  • Batching out at the end of the shift and verifying co-pays with cash collected.
  • Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source and monitoring clinical inboxes.
  • Obtains verification of DME benefits.
  • Demonstrates expected Customer Service behaviors
  • Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers and physicians.
  • Maintain a professional appearance and work environment
  • Additional duties as assigned by the Manager to meet department needs
Requirements:
  • High school diploma or equivalent
  • At least 1 year of medical receptionist or administration experience preferred
  • Excellent communication and interpersonal skills
  • Excellent customer service skills
  • Knowledge of MS Office and EMR systems/ practice management systems
  • Knowledge of insurance eligibility and verification
  • Motivated individual with team approach
  • Must be able to travel to all sites if/when necessary.

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