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Front Desk Representative

2 months ago

Middletown, Rhode Island, United States Lafrance Hospitality Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative at Lafrance Hospitality. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience.

Key Responsibilities:

  • Guest Services: Welcome and assist guests with check-in and check-out processes, ensuring all information is accurately recorded in our system.
  • Communication: Answer phone calls and respond to inquiries in a courteous and professional manner.
  • Conflict Resolution: Handle guest complaints professionally and efficiently, resolving issues in a timely and satisfactory manner.
  • Knowledge and Collaboration: Maintain knowledge of hotel amenities, services, and local attractions, collaborating with other departments to meet guest needs.
  • Reservations and Room Assignments: Assist with the management of reservations and room assignments, ensuring accuracy and efficiency.

Requirements:

  • Customer Service Experience: Previous experience in a customer-facing role, with a proven track record of providing exceptional service.
  • Flexibility: Ability to work flexible hours, including nights and weekends, as required.
  • Communication Skills: Strong communication skills, with the ability to effectively interact with guests and colleagues.
  • Attention to Detail: Attention to detail, with the ability to accurately record and manage guest information.

Benefits:

  • 401K Matching: Competitive 401K matching program.
  • Hotel Room Discounts: Brand hotel room discounts for employees and their families.
  • Referral and Retention Bonuses: Referral and retention bonuses for employees who refer and retain top talent.
  • Paid Training: Comprehensive paid training program for all new hires.