Sales and Operations Manager

7 days ago


Schererville, Indiana, United States The Tile Shop, Inc. Full time

Job Summary:

The Tile Shop, Inc. is seeking a highly motivated and experienced Assistant Manager to join our sales and operations team. As an Assistant Manager, you will be responsible for building and developing a well-rounded team of sales associates, training and coaching employees on policies and procedures, and providing exceptional customer service.

Key Responsibilities:

  • Team Development: Build and develop a well-rounded team of sales associates, providing guidance and support to ensure they meet their sales goals.
  • Training and Coaching: Train and coach employees on policies, procedures, and job duties, ensuring they have the necessary skills and knowledge to succeed in their roles.
  • Customer Service: Proactively greet customers, develop lasting relationships, and provide exceptional customer service to ensure customer satisfaction and loyalty.
  • Sales and Operations: Sell tile and related products to exceed customer expectations, learn and use knowledge of all store and warehouse operations, and lead by example to achieve sales goals.
  • Inventory Management: Maintain inventory accuracy, track established store sales goals, and provide customers with updates on product delivery status.
  • Leadership: Develop schedules for associates and warehouse personnel, maintain professional standards to protect The Tile Shop brand, and use good business practices at all times.

Requirements:

  • Experience: 1+ years of experience in retail management, with a proven track record of building, developing, and motivating a sales team.
  • Skills: Strong work ethic, drive to exceed expectations, ability to work well with others in a fast-paced, commission sales environment, and basic mathematical and computer skills.
  • Education: High school diploma or equivalent required.

Benefits:

  • Medical Benefits: Comprehensive medical, dental, and vision insurance.
  • 401(k) Retirement Plan: Employer-matched 401(k) retirement plan.
  • Employee Discount: Discount on tile and related products.

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