Operations Manager

2 weeks ago


Schererville, Indiana, United States Dave's Hot Chicken Full time

Operations Manager Job Description:

The Operations Manager will oversee the daily functions of the restaurant, ensuring that all activities run smoothly and efficiently. This role involves:

  • Leadership: Directing and coordinating all aspects of business operations.
  • Support: Providing guidance to staff to maintain seamless operations.
  • Accountability: Taking responsibility for all restaurant-related activities.
  • Strategic Planning: Developing, implementing, and monitoring the Restaurant's Business Plan.
  • Training: Facilitating the onboarding and skill development of new team members through the DHC Training Program.
  • Scheduling: Overseeing shift schedules, attendance, and time-off requests.
  • Guest Relations: Ensuring a clean environment, addressing guest concerns, and upholding a professional atmosphere.
  • Sales Focus: Concentrating on increasing sales and analyzing performance metrics.
  • Efficiency: Crafting strategies to enhance workplace productivity.
  • Management: Overseeing purchasing, inventory control, maintenance, and operational tasks.
  • Team Supervision: Guiding team members, offering constructive feedback, and promoting productivity.
  • Compliance: Adhering to company standards for food safety and cash management.
  • Communication: Engaging effectively with the team and resolving any interpersonal conflicts.
  • Qualifications: Candidates must be at least 21 years old, fluent in English, possess prior management experience, and hold a ServSafe Certification.
  • Flexibility: Willingness to work evenings, weekends, and holidays in a dynamic environment.
  • Attributes: A positive attitude, dedication to guest satisfaction, and strong communication skills are essential.
  • Skills: Excellent organizational, planning, time management, and problem-solving abilities are required.
  • Transportation: Reliable means of transportation and communication are necessary.


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