Lead Customer Success Enablement Strategist

2 weeks ago

Oakland, California, United States Everlaw Full time

About Everlaw
At Everlaw, we are dedicated to advancing justice by uncovering the truth. Our innovative solutions transform how legal teams—spanning law firms, corporations, government entities, and nonprofits—access critical information to fulfill their objectives.

Role Overview
As a Lead Customer Success Enablement Strategist, your primary focus will be to support our revenue objectives by equipping the Customer Success team with essential training materials, resources, and coaching necessary for driving growth and achieving success.

Key Responsibilities
In collaboration with Customer Success and the broader Go-To-Market Enablement team, you will:

  • Design and implement effective, data-informed programs that enhance the entire customer value journey, from initial acquisition to ongoing expansion.
  • Work closely with Customer Success Leadership to shape and execute the Enablement strategy tailored for our Customer Success Managers.
  • Engage with management, high-performing representatives, and key cross-functional partners to identify business needs, develop learning initiatives, and assess their impact.
  • Create and oversee scalable enablement programs that can be repeated across various audiences.
  • Collaborate with the GTM Enablement team to launch global initiatives that resonate throughout our Customer Success organization.
  • Establish clear project frameworks that outline strategic goals, project scope, implementation plans, and success metrics.
  • Identify and pursue opportunities to enhance collaboration between Sales and Customer Success, ensuring a seamless customer experience.
  • Manage the entire lifecycle of enablement programs, from conception to delivery.

About You
You bring a wealth of experience in running strategic Enablement programs, integrating data into program assessments and support. Your background includes:

  • Experience in either client-facing roles or Enablement within enterprise sales and post-sales environments, with a proven ability to gain buy-in from senior Account Executives and Customer Success Managers.
  • A deep understanding of Customer Success Enablement, including the dynamics between Sales and Success, the competencies required for customer growth, and the metrics that gauge the success of enablement initiatives.
  • A detail-oriented approach that balances structure with creativity, ensuring high-quality outputs for internal stakeholders.
  • A self-driven work ethic, adept at managing multiple projects and prioritizing tasks based on data and business needs.
  • Exceptional communication skills, capable of simplifying complex concepts for diverse audiences and delivering engaging messages in both verbal and written formats.
  • A commitment to continuous improvement, with a focus on learning and refining processes.

Qualifications
You possess at least 8 years of relevant experience, including a minimum of 5 years in Software as a Service (SaaS), 5 years in Revenue Enablement, and 2 years in a direct sales or Customer Success role. You must also be authorized to work in the United States.

Benefits
We offer a competitive salary range, equity participation, a comprehensive 401(k) plan with company matching, health benefits, flexible spending accounts, paid parental leave, generous vacation time, and a commitment to your professional development.

Join us at Everlaw, where we empower our employees to pursue their passions while contributing to a mission that matters.

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