Senior Customer Success Enablement Specialist

2 weeks ago

Oakland, California, United States Everlaw Full time

About Everlaw
At Everlaw, we are dedicated to advancing justice by uncovering the truth. We are transforming how legal teams across law firms, corporations, government entities, and nonprofits access the information necessary to fulfill their objectives.

Position Overview
As a Senior Customer Success Enablement Partner, your role will be pivotal in achieving our revenue targets by equipping the Customer Success team with essential learning materials, resources, training, and coaching to foster growth and success. Collaborating closely with Customer Success and the broader Go-To-Market Enablement team, you will design and implement effective, data-driven initiatives that enhance the entire customer value journey, from acquisition to expansion. Your success will be evaluated based on the overall business impact of these initiatives and the collaboration across various functions.

Company Culture
We pride ourselves on a vibrant and open company culture, emphasizing the professional development of our team members. We provide an annual stipend for learning and development, along with regular discussions with managers about career aspirations. If you are passionate, possess integrity, think innovatively, and have a desire to learn, we encourage you to consider this opportunity.

Key Responsibilities

  • Collaborate with Customer Success Leadership, Operations, and Strategy to define strategic objectives, drive execution, and communicate business outcomes.
  • Partner with leadership to shape the Enablement strategy for Customer Success Managers.
  • Engage with management, high-performing representatives, and key cross-functional stakeholders to identify business needs, design learning programs, and measure their impact.
  • Develop and manage scalable enablement programs tailored to your audience.
  • Work with the broader Go-To-Market Enablement team to create and deliver global initiatives across the Customer Success organization.
  • Establish comprehensive project plans that outline strategic impacts, project scope, implementation strategies, and success metrics.
  • Identify opportunities to enhance collaboration between Sales and Customer Success to ensure a seamless customer experience.
  • Oversee the entire development lifecycle of enablement programs from inception to delivery.
Qualifications
  • Proven experience in managing strategic Enablement programs, utilizing data for assessment and support.
  • Experience in either client-facing roles or Enablement within enterprise or strategic sales and post-sales environments.
  • Understanding of Customer Success Enablement, including the nuances between Sales and Success, and the competencies required for customer growth.
  • Detail-oriented with a focus on quality, capable of structuring abstract concepts for easier comprehension.
  • Ability to thrive in autonomous environments, managing multiple projects and prioritizing based on data and customer needs.
  • Exceptional communication skills, able to simplify complex topics for diverse audiences.
  • Commitment to continuous improvement and feedback, actively seeking to enhance processes.
  • Minimum of 8 years of relevant experience, including 5 years in SaaS, 5 years in Revenue Enablement, and 2 years in a direct sales or Customer Success role.
  • Authorization to work in the United States is required.
Benefits
  • Competitive salary range, dependent on experience and skills.
  • Equity program.
  • 401(k) retirement plan with company matching.
  • Comprehensive health, dental, and vision coverage.
  • Flexible Spending Accounts for health and dependent care expenses.
  • Paid parental leave and sick leave.
  • Generous vacation policy and paid holidays.
  • Access to mental health and wellness resources.
  • Annual allocation for learning and development opportunities.
  • Company-sponsored life and disability insurance.
Work Environment
  • Flexible work-from-home options.
  • Monthly reimbursement for home internet expenses.
  • Choice of hardware and customizable desk setup.
  • Access to snacks and beverages in the office.
  • Opportunities for team bonding and volunteer activities.
  • Recognition as one of the best places to work in various rankings.
Commitment to Diversity
Everlaw is an equal opportunity employer, dedicated to fostering a diverse workforce and ensuring a respectful environment for all employees. We comply with all applicable laws regarding nondiscrimination and equal opportunity.

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