Customer Relationship Manager

2 weeks ago


Selah, Washington, United States Tree Top Full time
Job Description

Job Summary:

The Sales Administrator is a key member of the Tree Top team, responsible for developing and maintaining relationships with customers in the Retail, Foodservice & Ingredient sectors. This role involves entering customer orders, reviewing inventory, monitoring agreements and pricing, communicating with customers, processing complaints, and responding to inquiries.

Key Responsibilities:

  • Customer Relationship Management:
    • Develop and maintain strong relationships with customers to ensure satisfaction with Tree Top's products and services.
    • Communicate effectively with customers to understand their needs and preferences.
  • Order Management:
    • Enter customer orders accurately and efficiently.
    • Review inventory levels to ensure timely delivery of products.
  • Agreement and Pricing Management:
    • Monitor and manage blanket agreements and promotion allowances.
    • Review and update pricing information as needed.
  • Complaint and Inquiry Resolution:
    • Process customer complaints in a timely and professional manner.
    • Respond to customer inquiries and provide solutions to their needs.

Working Relationships:

This role reports to the Sales Administrator Manager and works closely with Sales and Marketing, Supply Chain, Manufacturing facilities, Transportation, Quality Assurance, External Warehouses, Accounting, Brokers, and Customers.

Qualifications:

  • Knowledge and Skills:
    • Principles and practices of providing exceptional customer service.
    • Mathematics and cash management related to processing invoices, payments, inventory, and pricing.
    • Principles and practices of office administrative and management practices and procedures including record keeping.
    • Effective business communication, including verbal, written, and presentations.
    • Pertinent Federal, State, and local laws, codes, and regulations.
  • Abilities:
    • Read, understand, interpret, and apply customer-specific guidelines, rules, contracts, procedures, and policies.
    • Accurately perform mathematical calculations.
    • Maintain confidential and sensitive information.
    • Gather, evaluate, and interpret information.
    • Effectively organize, plan, and execute.
    • Use computers and computer software, including word processing, spreadsheets, and databases.
    • Type 60 wpm.
    • Meet behaviors established in Tree Top's performance management and development process.

Experience, Certification/Licenses, and Training:

  • Associate degree in business administration or related field is preferred.
  • Minimum of three years of experience working with customers in a team environment and using office skills.
  • Experience with Excel, Word, and PowerPoint preferred.

Accommodations:

Tree Top is an EEO/AA employer and provides reasonable accommodations to qualified applicants with disabilities. If you require an accommodation to participate in our application process, please contact Human Resources at hr@treetop.com or 509-697-7251.



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