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Sales and Customer Service Representative
2 months ago
Job Summary:
The Sales Administrator is a key member of the Tree Top team, responsible for developing and maintaining relationships with Retail, Foodservice & Ingredient customers. This role requires strong communication and organizational skills, as well as the ability to work effectively in a team environment.
Key Responsibilities:
- Enter customer orders and review inventory levels to ensure timely and accurate fulfillment.
- Monitor blanket agreements and/or promotion allowance and pricing to ensure compliance with customer contracts.
- Communicate with customers to resolve issues and respond to inquiries in a timely and professional manner.
- Work closely with Demand Analysts, Transportation, and Warehouse Coordinators to ensure seamless execution of customer orders.
- Confirm product availability and facilitate variances for signatures to release product when necessary.
Working Relationships:
This role reports to the Sales Administrator Manager and requires collaboration with Sales and Marketing, Supply Chain, Manufacturing facilities, transportation, quality assurance, external warehouses, accounting, brokers, and customers.
Qualifications:
- Knowledge of:
- Principles and practices of providing exceptional customer service.
- Mathematics and cash management related to processing invoices, payments, inventory, and pricing.
- Principles and practices of office administrative and management practices and procedures including record keeping.
- Effective business communication, including verbal, written, and presentations.
- Pertinent Federal, State, and local laws, codes and regulations.
- Ability to:
- Read, understand, interpret and apply customer specific guidelines, rules, contracts, procedures, and policies.
- Accurately perform mathematical calculations.
- Maintain confidential and sensitive information.
- Gather, evaluate, and interpret information.
- Effectively organize, plan, and execute.
- Use computers and computer software including word processing, spreadsheets, and databases.
- Type 60 wpm.
- Meet behaviors established in Tree Top's performance management and development process.
Experience, Certification/Licenses, and Training:
- Associate degree in business administration or related field is preferred.
- Minimum of three years of experience working with customers in a team environment and using office skills.
- Experience with Excel, Word and PowerPoint preferred.
Accommodations:
Tree Top is an EEO/AA employer and is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in our application process, please contact Human Resources at: hr@treetop.com or 509-697-7251.
Equal Employment Opportunity:
Tree Top is an equal employment opportunity employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status in accordance with applicable law.