Bilingual Telephone Survey Specialist

1 week ago


Farmington, New Mexico, United States Teneo Linguistics Company Full time
Position Overview

We are seeking a skilled Bilingual Over-the-Phone Interviewer to assist in gathering essential insights from healthcare patients. This role involves conducting telephonic interviews in both English and Spanish, adhering to established call protocols. The interviewer will engage in various projects, such as evaluating patient satisfaction with hospital visits, assessing healthcare provider performance, and measuring insurance policy satisfaction.

Key Responsibilities:

  • Execute phone interviews with healthcare patients in English or Spanish, following designated scripts.
  • Accurately document detailed responses from participants during surveys.
  • Ensure precise recording of responses in the database.
  • Deliver exceptional customer service to facilitate accurate data collection.

Qualifications:

  • Proficient in reading, writing, and speaking both English and Spanish.
  • Excellent communication abilities, with a focus on maintaining topic relevance.
  • Capability to work remotely in a quiet and private environment, meeting the required internet speed standards.

o Minimum requirements: 10 MBPS upload and 25 MBPS download.

  • Completion of a background check and drug screening.
  • Passing a language proficiency evaluation.
  • High School Diploma or equivalent educational background.

Perks:

  • Work from home with provided equipment, including a monitor, keyboard, mouse, cabling, and headset.
  • Flexible scheduling options; create your own weekly timetable subject to employer approval*. Weekly hours may vary based on project demands.
  • This is a valuable opportunity to contribute positively to healthcare data collection while enjoying the advantages of a flexible remote work environment.

*Weekly schedule preferences should be submitted for approval the week prior to scheduling.



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