Attendance Management Specialist

1 week ago

Farmington, Connecticut, United States Companions and Homemakers Full time
Job Overview

About Us
Companions and Homemakers is a leading non-medical home care organization dedicated to providing exceptional services to individuals across various age groups and needs. We pride ourselves on hiring outstanding caregivers, ensuring a high standard of care for our clients. Our company fosters a supportive environment, prioritizing the well-being of our employees and promoting a healthy work-life balance. We consider our employees as family, equipping them with comprehensive training and resources to assist our clients effectively.


Position Summary
The Attendance Management Specialist will be responsible for ensuring that all shifts are billable and that caregivers receive accurate compensation for their hours worked. This role will also support the Operations team by welcoming office visitors and managing incoming calls. The Attendance Management Specialist will serve as a representative of AccordCare, handling all inquiries professionally and directing them to the appropriate personnel while taking thorough messages.


Key Responsibilities:

  • Maintain precise and timely attendance records.
  • Address issues related to tardiness and absences.
  • Assist caregivers experiencing technical difficulties with clocking in/out.
  • Escalate attendance issues for necessary disciplinary actions.
  • Welcome visitors and manage the front desk, including phone operations.
  • Collaborate with billing and payroll teams to ensure timely processing.
  • Encourage caregivers to arrive prepared and punctually.
  • Provide ongoing training and support for caregivers regarding documentation systems.
  • Act as a resource for office projects and supply management.
  • Track and follow up on missing documentation until resolved.
  • Communicate with staffing and finance teams regarding attendance-related concerns.
  • Exercise sound judgment in prioritizing tasks and projects.
  • Adhere to confidentiality standards in accordance with HIPAA regulations.
  • Review and resolve payroll discrepancies for field staff.
  • Perform additional duties as assigned.

Qualifications:
To be successful in this role, candidates must meet the following qualifications:

  • High School diploma with 2-4 years of relevant experience or equivalent education.
  • Experience in a healthcare setting is preferred.
  • Strong verbal and written communication skills, with the ability to engage with diverse groups.
  • Proficient computer skills are essential.
  • Exceptional customer service and interpersonal skills, with a positive attitude.
  • Ability to foster trust and maintain effective working relationships.
  • Experience handling confidential information with professionalism.
  • Capability to manage multiple projects and adapt to changing priorities.
  • Exemplary organizational and time management skills are required.
  • Bilingual proficiency in English and Spanish is a plus.

Benefits:

  • Comprehensive Medical, Vision, and Dental Insurance
  • Paid Time Off, Sick Leave, and Floating Holidays

Companions and Homemakers is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.

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