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Bilingual Customer Support Specialist
2 months ago
Are you considering a new career opportunity? Navigating the job market can be challenging, and we aim to provide clarity. If the following aspects align with your career goals and personal aspirations, we encourage you to explore this opportunity further.
At GreenPath Financial Wellness, we are committed to fostering a diverse and inclusive workplace. We value the unique perspectives that individuals from various backgrounds bring to our organization. We invite applications from all individuals, including people of color, LGBTQIA+ individuals, veterans, and those with diverse abilities and experiences.
Key Responsibilities:
- Engage with clients through remote communication channels, including phone, chat, and email.
- Assist individuals in understanding personal finance and provide support in their financial journeys.
- Commit to ongoing professional development and training.
- Maintain regular attendance and punctuality for scheduled shifts.
Compensation and Benefits:
- Starting pay of $17.00 per hour, with higher rates for specific markets.
- Full-time position with 40 hours per week, including comprehensive benefits such as medical, dental, vision, and paid time off.
- Standard work hours are Monday through Friday, with occasional Saturday shifts.
Training and Development:
- Initial training will be provided to equip you with the necessary skills for the role.
- Ongoing training will occur throughout your first year to enhance your proficiency.
Requirements:
- Fluency in both Spanish and English is essential.
- Typing proficiency of at least 40 words per minute with 80% accuracy.
- U.S. Citizenship is a requirement for this position.
- All interviews will be conducted virtually.
Remote Work Environment:
- Reliable hard-wired internet connection is necessary.
- A designated workspace with privacy is required.
- Security measures, including a camera setup, are mandatory.
About GreenPath Financial Wellness:
As a leading nonprofit organization dedicated to financial wellness, we have been a trusted resource for individuals facing financial challenges for over six decades. Our mission is to empower clients through education and support, ensuring they have the tools to navigate their financial futures successfully.
Daily Responsibilities:
- Handle primarily inbound calls from potential clients, providing a welcoming first impression.
- Utilize bilingual skills to communicate effectively with clients.
- Respond to client inquiries via email and conduct follow-up calls as needed.
- Maintain confidentiality while entering client information into our systems.
- Assist clients in scheduling appointments with financial counselors.
Benefits of Working with Us:
- Generous paid time off policy, allowing for personal and family time.
- Access to comprehensive health benefits tailored to employee needs.
- Retirement savings options with employer contributions after one year of service.
