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Bilingual Application Support Specialist

2 months ago

Farmington Hills, Michigan, United States Cinter Career Full time
Job Overview

We are looking for a Bilingual Japanese Application Support Engineer who will be instrumental in providing expert technical assistance in both English and Japanese to our internal and external clients. This role is essential for facilitating effective communication and resolving issues that may arise across language barriers. The successful candidate will handle customer inquiries, oversee account registrations, and troubleshoot application-related problems. Furthermore, they will be responsible for creating and maintaining comprehensive documentation, including technical and operational manuals.

Key Responsibilities:
  • Respond efficiently to customer inquiries and support requests.
  • Maintain organized records of customer interactions within the ticketing system.
  • Provide technical assistance for application-related issues by diagnosing problems and offering solutions.
  • Manage customer accounts to ensure data integrity and accuracy.
  • Organize tasks to meet customer deadlines and expectations.
  • Direct unresolved issues to the appropriate resources for resolution.
  • Follow up on customer interactions to ensure satisfaction.
  • Document inquiries, comments, and complaints thoroughly.
  • Prepare and distribute reports on customer activity.
  • Maintain and update customer databases regularly.
  • Coordinate with internal departments to enhance service delivery.
  • Provide constructive feedback on customer service processes.
  • Translate system and application documentation between English and Japanese.
  • Ensure consistent availability to work in an office setting.
  • Collaborate with team members to deliver exceptional customer support.
Qualifications:
  • Demonstrate integrity and professionalism in all interactions.
  • Exhibit excellent verbal and written communication skills.
  • Possess strong interpersonal, negotiation, and conflict resolution abilities.
  • Show exceptional organizational skills and attention to detail.
  • Ability to prioritize tasks effectively and delegate when necessary.
  • Strong problem-solving and analytical skills.
  • Proficient in Microsoft Office Suite.
  • Work well in a team-oriented environment.
  • Experience in document management is advantageous.
Educational Background:
  • Bachelor's degree in Computer Science or a related field.
  • Bilingual proficiency in Japanese and English.
  • 1-2 years of experience in IT support or a related area.
  • Basic computer skills and familiarity with Microsoft Outlook.
  • Competence in MS Office applications (Word, Excel, PowerPoint, etc.).
  • Prior experience in troubleshooting technical issues is preferred.
  • Familiarity with server environments such as Linux and Windows is a plus.
  • Knowledge of automotive R&D is an advantage.
  • Hands-on experience with IT networking and scripting is beneficial.
Benefits:
  • 401(k) plan available after 90 days of employment.

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