Parts Sales Representative II/III

2 weeks ago

Spokane, Washington, United States Pcmc Inc Full time

About Us:


Pcmc Inc is a well-established organization with a rich history of over 35 years, committed to delivering innovative solutions in the corrugated box manufacturing sector.

As a leading global provider in the paperboard packaging industry, we focus on enhancing productivity through advanced machinery and systems, offering cutting-edge designs, smart automation, and streamlined workflows, along with exceptional parts and service support.


Job Overview:


This role in Customer Service entails addressing customer inquiries and facilitating parts sales, while accurately assessing customer requirements and efficiently executing the necessary steps to fulfill those needs.


KEY RESPONSIBILITIES
Utilize provided Excel queries to analyze open orders and quotes.

Generate customer orders and/or initiate work orders for fabrication when required parts are unavailable.

Oversee a dashboard of open Quotes and Orders, ensuring timely follow-ups based on due dates.

Engage with existing and prospective customers to expand sales opportunities.

Drive product sales by identifying and securing relevant direct sales prospects.

Stimulate market interest and finalize sales through various activities, including projects, surveys, campaigns, training, site visits, and promotions.

Proactively seek product opportunities and refer leads as necessary.

Provide telephone support to customers.

Participate in additional sales-related tasks as required.


Acquire a solid understanding of Pcmc equipment to effectively troubleshoot customer issues and direct them to the appropriate personnel when necessary.

Perform any other duties as assigned.

PURCHASING AUTHORITY LEVEL:
None

SUPERVISORY RESPONSIBILITIES:
None

CERTIFICATES, LICENSES,

REGISTRATIONS:
None

QUALIFICATIONS:
To excel in this position, an individual must successfully fulfill each essential duty. The qualifications listed below represent the knowledge, skills, and abilities necessary for this role. Reasonable accommodations may be made to assist individuals with disabilities in performing essential functions.

Education:
High school diploma or equivalent

Experience and Skills:
5+ years of relevant experience.

Strong analytical abilities are essential.

Intermediate computer proficiency in a Windows environment.

Required proficiency with databases and MS Office, particularly Excel and Word.

Demonstrated ability to manage detailed records while consistently meeting deadlines.

Personal Attributes:

Friendly demeanor, empathetic nature, ability to collaborate within a team in a fast-paced production environment, and strong communication skills.


Physical Requirements:
To effectively perform the essential functions of this role, an individual must be willing and able to:

Occasionally work evenings and weekends to meet deadlines.

Remain seated at a desk or computer for extended periods.

Navigate the office and factory with occasional lifting, bending, and reaching.

Dial, hear, and respond to telephone calls and inquiries.

Communicate effectively (both visually and verbally) with internal and external contacts.

Meet daily attendance requirements for a full, continuous work schedule.

Compensation:
$21-25 hourly with a bonus structure.


At Pcmc Inc, we value the diverse experiences and talents that individuals bring beyond just the technical qualifications of a position.

If your background aligns closely with what is outlined here, we encourage you to consider applying.

We believe that our differences can drive innovation, excellence, and meaningful work—therefore, we welcome applicants from all backgrounds to apply for our positions.

Please inform us if you require reasonable accommodations during the interview process.

Pcmc Inc is an equal opportunity employer. M/F/D/V. This organization utilizes E-Verify.

Applicants may undergo pre-employment screening, which may include drug testing, reference checks, employment verifications, background checks, and/or skills assessments.

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