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Sales Support Representative
2 months ago
Position Overview:
As a vital member of the Alliance sales team, the Customer Service Representative is dedicated to providing exceptional customer support and sales assistance. This role is essential in fostering strong customer relationships and generating profitable business opportunities for the organization.
Key Responsibilities:
- Exhibit the highest level of integrity while representing the company and its employees.
- Act as the primary point of contact for customers, addressing their needs, requests, and concerns promptly and professionally.
- Manage customer inquiries, including order delays and backorders, ensuring accurate and timely tracking of order status and confirmations.
- Process orders for standard stocked products efficiently.
- Provide follow-up and feedback on customer quotes.
- Enhance knowledge of Alliance's door and millwork products to better serve customers.
Team Collaboration:
Contribute to a supportive and collaborative work environment by:
- Working alongside team members to foster professional growth and exceed customer expectations.
- Communicating effectively to ensure all team members are informed and engaged.
- Encouraging team participation and success in various initiatives.
- Maintaining the ability to work independently in a dynamic environment with minimal supervision.
Qualifications:
- A minimum of two years of experience in a customer service-focused office setting.
- Preferred familiarity with the millwork or construction industry.
- Strong written and verbal communication skills.
- Proficient in Microsoft Outlook, Word, and Excel.
Compensation and Benefits:
Competitive hourly wage based on experience, along with a comprehensive benefits package that includes:
- Medical, Dental, and Vision insurance with employer contributions to Health Savings Accounts (HSA).
- Retirement plan options.
- Paid holidays and time off.
- Paid bereavement leave.
About Alliance Door Products:
We pride ourselves on being an equal opportunity employer and a leading distributor of high-quality door products in North America. Our commitment to exceptional service and quality is driven by our dedicated team, who share our core values of respect, integrity, and excellence. We celebrate diversity and provide numerous opportunities for growth and development within our organization.