Reception Specialist

1 week ago


Santa Fe, New Mexico, United States Esperanto Full time

Company Overview

Esperanto Development LLC is a premier hotel management organization renowned for enhancing profitability and elevating asset values for hotel proprietors. Our expertise spans hotel operations, property management, electronic distribution, and interactive marketing, ensuring exceptional outcomes through our unwavering dedication to guests, team members, and stakeholders.

Key Responsibilities

As a Front Desk Agent, you will work during mid and evening shifts, providing vital assistance to guests and ensuring a remarkable experience from check-in to check-out. Your role is crucial in shaping the first impressions of our guests, and you will be expected to perform the following tasks to the highest standards:

  • Adhere to all security and emergency protocols, managing their implementation as necessary.
  • Address, document, and resolve guest complaints promptly.
  • Assist the Night Auditor with front desk and accounting tasks.
  • Generate nightly reports as required.
  • Communicate special requests, early/late departures, room changes, and other guest needs to relevant departments.
  • Foster effective communication and collaborative relationships across all hotel departments.
  • Comply with fire, health, and safety regulations, following proper procedures when necessary.
  • Perform your duties and collaborate with your team in an environmentally responsible manner.

Qualifications and Skills

To excel in this role, candidates should embody the following attributes:

  • A positive attitude coupled with strong communication skills.
  • A commitment to delivering exceptional customer service.
  • High standards of personal grooming.
  • Flexibility to adapt to various work situations.
  • Availability for both day and night shifts.

Preferred qualifications include:

  • Two years of experience in a front desk role.
  • Familiarity with the hospitality sector.
  • Advanced IT proficiency.
  • Ability to communicate in Spanish.

At Esperanto Development, we are committed to fostering meaningful hospitality careers for our associates. We offer competitive salaries, comprehensive health benefits, extensive training and development opportunities, internal promotion pathways, and a positive team-oriented culture where individuals make a significant impact.

Esperanto Development LLC is an equal opportunity employer, adhering to policies that prohibit unlawful discrimination based on any protected classification under applicable laws. We maintain a drug-free workplace, prohibiting the use, possession, or influence of illegal substances or alcohol during work hours.


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