Revenue Growth Specialist

7 days ago


Santa Fe, New Mexico, United States Schulte Companies Full time
About Schulte Companies

Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry.

We are a diverse team of innovative hoteliers and restaurateurs operating more than 200 locations across 38 states and 3 countries.

Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Summary

We are seeking a dynamic, service-oriented Sales Manager to join our team. The ideal candidate will be responsible for driving customer loyalty and growing share of the account by delivering service excellence throughout each customer experience.

Key Responsibilities
  • Responsible for learning the hotel brand and strategy
  • Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
  • Manage business travel accounts to maximize business potential
  • Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals
  • Be aware of departmental revenue and up sell at every possible opportunity
  • Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented
  • Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
  • Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS
  • Assist with all group rooming list, daily inspection of guest folio, communication with front office on group arrival, communication with accounting regarding guest billing, communication with Revenue Management team on group room block
  • Conduct pre- and post-conference meetings when it is agreeable with the client
  • Attends property specific receptions to generate leads and interact with customers
  • Organize and execute local area blitzes
  • Establishes relationships with local businesses and organizations and is an active member in local industry associations
  • Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes
  • Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
  • Provide prompt and accurate responses to all client requests for proposals and information
  • Consistently meet or exceed sales goals including predetermined revenue and sales activity
  • Attends appropriate trade shows, organizes sales trips in local market and feeder cities as directed by the DOS
  • Perform various other duties as assigned to meet business objectives
Requirements
  • Minimum of High School education, post-high school education preferred
  • Minimum of two (2) years in hotel service role or sales experience preferred
  • Outgoing personality
  • Always maintains a professional image through appearance and dress
  • Ability to work collaboratively with hotel service team in providing exceptional customer service
  • Clear, concise written and verbal communication skills
  • Demonstrate ability to achieve sales goals
  • Proactive sales approach; assertive and fast paced, driven to succeed
  • Excellent time management skills
  • Understands need time strategy as developed by Revenue Management
  • Must have flexible work hours that may include evenings, weekends, and holidays
Perks and Benefits

We offer a robust selection of perks and benefits, including:

  • Work Today, Get Paid today with DailyPay
  • Track your daily income with updates after every shift you work
  • Transfer your earnings instantly or next day
  • Automatically save a portion of your paycheck
  • Paid Time Off
  • Unlimited Referral Bonuses
  • Growth and Career Opportunities
  • Hotel Discounts
  • 401K
  • Health/Dental/Vision Insurance
  • Short-Term/Long-Term Disability
  • Flexible Spending Accounts
  • Health Savings Account
  • Pet Insurance
  • Dependent Tuition Benefits
  • EAP Program
  • Marketplace Discounts at various retailers such as Disney, Apple, AT T, Verizon and more


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