Hotel Reception Specialist

2 weeks ago


Santa Fe, New Mexico, United States Remington Full time
Position Overview

Key Responsibilities
  • Welcome and engage with guests in a friendly manner, efficiently managing the check-in and check-out processes. Assist with pre-registration and room assignments as needed.
  • Ensure accurate posting of all charges in a timely and effective manner.
  • Possess comprehensive knowledge of the Front Office systems, whether computerized or manual, including all routine and infrequent transactions.
  • Handle cash transactions with precision, including the receipt of cash, checks, and credit card payments from guests, ensuring correct change is provided.
  • Review special requests from guests and coordinate room assignments accordingly.
  • Understand hotel pricing structures, discounts, and the appropriate procedures for each.
  • Be proficient in reservation protocols, including the ability to process same-day bookings efficiently. Familiarity with cancellation and relocation procedures is essential.
Work Environment

This position is situated in a vibrant hotel setting, providing guests with access to a variety of cultural attractions and amenities.

Candidate Profile

Desired Attributes
  • Strong work ethic and proactive attitude.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.
  • A collaborative spirit, thriving in a team-oriented environment dedicated to delivering exceptional guest experiences.


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