Reception Specialist

2 weeks ago

Santa Monica, California, United States AccorHotels Full time
Company Overview
For over 95 years, Fairmont Royal York has been a distinguished landmark in Toronto.

Since its inception in 1929, it has evolved from the tallest building in the British Commonwealth into a modern marvel, having undergone a significant transformation that redefines its lobby, accommodations, dining options, event spaces, and the exclusive Fairmont Gold experience.

Role Overview
The Front Desk Agent plays a crucial role in delivering an exceptional Toronto experience.

Key Responsibilities Include:

  • Delivering prompt and courteous service to assist, register, and check out hotel guests while embodying the company's values.
  • Ensuring a seamless check-in and check-out process for guests in accordance with established standards and policies.
  • Handling incoming calls with professionalism.
  • Monitoring special rates and billing arrangements for guests.
  • Maximizing guest satisfaction by promptly addressing any concerns.
  • Preparing for the arrival of VIP and loyalty members to guarantee a flawless check-in experience.
  • Coordinating the storage and delivery of guest mail, messages, and packages, ensuring efficient processing and distribution.
  • Maintaining an organized, tidy, and sanitized front desk in compliance with ALL Safe policies.
  • Ensuring the front desk is well-stocked with essential materials.
  • Upholding a professional appearance that adheres to hotel grooming standards.
  • Communicating guest feedback to the Assistant Front Office Manager or Manager on Duty.
  • Familiarizing oneself with fire and emergency procedures.
  • Performing additional responsibilities related to Front Office operations as needed.
Qualifications
Previous experience in front desk or reception roles is highly desirable.

Additional qualifications include:

  • Strong communication skills.
  • Familiarity with Microsoft Windows XP is advantageous.
  • Experience with Micros PMS/Opera is a plus.
  • Proficiency in the English language.
  • A degree or diploma in Hotel/Hospitality is beneficial.
  • Availability for shift work, including weekends and holidays.
Physical Requirements
This position involves:
  • Constant standing and walking throughout the shift.
  • Frequent lifting and carrying of items up to 30 lbs.
  • Regular kneeling, pushing, pulling, and lifting.
  • Occasional ascending or descending stairs and ramps.
Additional Information
Visa Requirements: Proof of eligibility to work in Canada is required.
Employee Benefits:
  • Complimentary meals in the staff cafeteria during shifts.
  • Exclusive discounts at Accor branded properties worldwide.
  • Complimentary dry-cleaning services for work attire.
  • Tailored learning programs to enhance skills and talents.
  • Opportunities to engage in Corporate Social Responsibility initiatives, including Sustainability and Diversity, Equity & Inclusion committees.
  • Career advancement opportunities with pathways to national and international promotions.
  • Access to a comprehensive benefits package, including health, dental, and vision coverage; life and disability insurance; pension matching; and savings programs.

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