Guest Reception Specialist
1 week ago
Bishop's Lodge is a historic establishment with a rich heritage, dedicated to providing an exceptional experience for our guests. As a Restaurant Host, you will play a vital role in maintaining the warm and inviting atmosphere that is the hallmark of our hospitality.
Key Responsibilities- Warmly welcome guests and provide attentive service, managing check-ins and seating arrangements efficiently.
- Handle phone inquiries, manage reservations, and accurately document in-room dining orders.
- Collaborate with restaurant and pool staff to ensure optimal guest seating and prevent overbooking.
- Assist in preparing station charts, assigning tables, and guiding staff in effective table setups.
- Ensure cleanliness and organization of the host station and surrounding areas.
- Update guest profiles, monitor VIP arrivals, and accommodate special requests through reservation systems.
- Maintain up-to-date menus and wine lists, ensuring they are clean and well-stocked.
- Address and resolve guest complaints promptly to ensure satisfaction.
- Be knowledgeable about hotel services and local attractions to provide accurate information to guests.
- Work closely with Food and Beverage Management to foster a positive dining environment.
- Previous experience in customer service or hospitality, ideally in a premium setting.
- Excellent communication skills, a positive demeanor, and fluency in English.
- Must meet the minimum age requirement to serve alcohol.
- Willingness to work a flexible schedule, including weekends and holidays.
- Ability to obtain necessary state and local certifications, such as food handling or alcohol service training.
Bishop's Lodge is committed to creating a diverse environment and is proud to be an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
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