Patient Support Coordinator
2 weeks ago
Overview:
YOUR DEDICATION, ACTIONS & FOCUS is our Strength
Become a Valued Member of Our Team
Join Knipper Health
Knipper Health is a dynamic and rapidly expanding organization that stands out in its service offerings. We provide highly competitive compensation and benefits that commence from your first day of employment.
- What to anticipate in your initial 90 days:
- No waiting period for benefits
- A welcoming team with a positive culture
- Comprehensive training both in classroom settings and on-the-job
- Regular check-ins with leadership at 30/60/90 days
- Opportunities for educational assistance
- Toll reimbursement for hourly roles
- Interested in pursuing a career in pharmacy? Inquire about our company-sponsored Pharmacy Technician programs to gain licensure in your state.
POSITION SUMMARY:
The Patient Advocate plays a crucial role in facilitating the enrollment process and assisting patients in obtaining coverage for their prescribed medications through both inbound and outbound telephone support, along with various administrative tasks.
Key Responsibilities:
- Review and process patient enrollment applications for the Patient Assistance Program (PAP)
- Assist patients via phone with PAP program enrollment by confirming pre-screening and qualification criteria
- Inform patients and healthcare providers about approvals, denials, and necessary next steps in the enrollment process
- Coordinate treatment schedules for delivery to patients or their healthcare providers
- Manage inbound and outbound communication lines for the PAP program
- Engage daily with patients or their representatives regarding eligibility based on PAP standards and communicate with healthcare providers to manage expectations
- Reach out to patients or their representatives to gather additional information required for enrollment in the manufacturer’s PAP
- Prioritize tasks to ensure timely processing of patient enrollments
- Explain the PAP program and its services to patients, authorized representatives, healthcare providers, and office staff
- Address inquiries from patients, representatives, healthcare providers, advocates, and caregivers regarding the program
- Document adverse events or product complaints in line with established procedures and best practices
- Execute daily operations specific to assigned programs
- Uphold patient confidentiality at all times
The responsibilities outlined above are representative of the role and not exhaustive.
Qualifications:
MINIMUM JOB REQUIREMENTS:
- High school diploma or equivalent
- Two (2) years of experience in a customer service or client-focused role
- One (1) year of experience in a call center environment
- Demonstrated ability to consistently deliver high-quality service
PREFERRED EDUCATION AND EXPERIENCE:
- One (1) year of experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical or biotech manufacturing, insurance, medical office, or a related field
- Familiarity with HIPAA regulations and patient services
- Bi-lingual proficiency in English and Spanish
KNOWLEDGE, SKILLS & ABILITIES:
- Exemplary empathy and compassion
- Outstanding verbal and written communication skills
- Strong organizational skills with attention to detail
- Able to manage multiple priorities to meet response deadlines
- Adaptable and flexible, able to adjust to changing circumstances
- Capable of working independently as well as collaboratively within a team
- Basic mathematical comprehension and application
- Logical thinking skills for evaluating practical problems
- Ability to present information and respond to stakeholder inquiries
- Proficient in interacting with a diverse range of individuals
- Strong listening skills and high degree of empathy
- Proficient in Microsoft Word, Excel, and Outlook
- Ability to respond with tact and diplomacy in challenging situations
- Demonstrated sensitivity and understanding when communicating with patients
- Passionate about engaging with people in a friendly manner
PHYSICAL DEMANDS:
- Job activities conducted 100% indoors
- Extensive manual dexterity required (keyboarding, mouse, phone)
- Frequent use of phone for communication
- Exposure to noise and/or vibrations
- Occasional reaching (overhead), handling, and feeling with hands and arms
- Prolonged periods of sitting
- Occasional stooping, kneeling, and crouching
- Occasional lifting, carrying, and moving up to 25 pounds
Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.
-
Patient Services Coordinator
2 weeks ago
Louisville, Kentucky, United States Norton Healthcare Full timePosition OverviewThe Patient Services Coordinator acts as the primary point of contact between the healthcare provider and patients. This role involves managing incoming calls, assessing the nature of inquiries, scheduling appointments, directing calls, and documenting messages. The Coordinator is responsible for preparing patient charts, welcoming patients...
-
Patient Support Representative
3 days ago
Louisville, Kentucky, United States Actalent Full timeJob SummaryWe are seeking a highly skilled Patient Support Specialist to join our team at Actalent. As a Patient Support Specialist, you will be responsible for providing exceptional customer service to patients and healthcare providers, ensuring timely and accurate communication and resolution of issues.Key ResponsibilitiesRespond to patient and healthcare...
-
Patient Services Coordinator
1 week ago
Louisville, Kentucky, United States Spero Health Full timePosition Title: Front Desk Coordinator Job Type: Full-time Overview: This role is for a Front Desk Coordinator dedicated to supporting the mission of Saving Lives, Instilling Hope, and Restoring Relationships within a collaborative team environment. At Spero Health, we believe that optimal outcomes are achieved through holistic care, addressing the complete...
-
Patient Services Coordinator
18 minutes ago
Louisville, Kentucky, United States Spero Health Full timeJob SummarySpero Health is seeking a highly organized and detail-oriented Front Desk Coordinator to support our mission of providing integrated care to patients. As a key member of our team, you will be responsible for ensuring a positive patient experience and providing administrative support to our clinical staff.ResponsibilitiesAnswer phones with courtesy...
-
Patient Coordinator
3 days ago
Louisville, Kentucky, United States Advanced Dental Center Inc Full timeJob Description**About the Role**Advanced Dental Center Inc is seeking a highly skilled and customer-focused Patient Coordinator to join our front office team. As a key member of our team, you will be responsible for providing exceptional patient service, ensuring seamless communication between patients and our dental team, and maintaining accurate patient...
-
Patient Care Coordinator
2 weeks ago
Louisville, Kentucky, United States Jacobs Management Group Full timeJob OverviewPatient Advocate / Support CoordinatorAre you dedicated to enhancing the lives of patients? As a Patient Advocate, you will assist individuals throughout their treatment experience, helping them address the emotional and financial hurdles they encounter. This position allows you to be the essential support that patients depend on from the...
-
Patient Services Coordinator
2 weeks ago
Louisville, Kentucky, United States Baptist Health System KY & IN Full timePosition Overview Baptist Health System KY & IN is seeking a dedicated Patient Access Coordinator to enhance our patient experience. This full-time role involves managing patient appointments and conducting reminder communications. The Coordinator will welcome and register patients, ensuring accurate demographic and insurance information is collected...
-
Patient Care Coordinator
5 days ago
Louisville, Kentucky, United States Family Allergy & Asthma Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Contact Center Coordinator to join our team at Family Allergy & Asthma. As a key member of our customer service team, you will be responsible for providing exceptional support to our patients and their families.Key ResponsibilitiesAnswering Calls: Respond to incoming calls in a timely and...
-
Patient Care Coordinator
2 weeks ago
Louisville, Kentucky, United States Jacobs Management Group Full timeJob OverviewPatient Care Advocate / Support SpecialistAre you dedicated to enhancing the lives of patients? As a Patient Care Advocate, you will assist individuals throughout their treatment process, addressing both emotional and financial hurdles they encounter. This position allows you to be the essential support that patients depend on from the initiation...
-
Patient Care Coordinator
2 days ago
Louisville, Kentucky, United States UofL Health Full timeAbout UofL HealthWe are a leading academic healthcare system dedicated to transforming the health of our communities through compassionate, innovative, and patient-centered care.Job SummaryWe are seeking a skilled Patient Care Coordinator to join our team at Frazier Rehabilitation Institute. As a Patient Care Coordinator, you will play a vital role in...
-
Patient Services Coordinator
2 weeks ago
Louisville, Kentucky, United States Ellis and Badenhausen Ortho Full timeJoin Our Team at Ellis & Badenhausen Orthopaedics, PSCAt Ellis & Badenhausen Orthopaedics, PSC, we believe that our success is driven by our dedicated team members. We are committed to delivering exceptional orthopedic services to the Louisville community, ensuring that patient care remains our top priority. Our experienced staff and commitment to advanced...
-
Patient Services Coordinator
2 weeks ago
Louisville, Kentucky, United States Baptist Health System KY & IN Full timePosition Overview Baptist Health System KY & IN is seeking a dedicated Patient Access Coordinator to enhance our patient experience. This role is pivotal in managing patient appointments and ensuring smooth communication within our healthcare environment. Key Responsibilities Schedule patient appointments in accordance with provider availability. ...
-
Patient Services Coordinator
2 weeks ago
Louisville, Kentucky, United States Norton Healthcare Full timePosition OverviewThe Patient Services Coordinator acts as the primary point of contact between the healthcare provider and patients. This role involves managing incoming calls, assessing the nature of inquiries, scheduling appointments, directing calls, and taking accurate messages. Responsibilities also include preparing patient charts, welcoming patients...
-
Patient Onboarding Coordinator
2 weeks ago
Louisville, Kentucky, United States Option Care Health Inc. Full timeJoin Our Team at Option Care Health, Inc.At Option Care Health, we believe in creating extraordinary careers with endless possibilities. As the largest independent provider of home and alternate site infusion services in the United States, we are dedicated to elevating the standards of care for patients with both acute and chronic conditions across all 50...
-
Patient Scheduling Coordinator
5 days ago
Louisville, Kentucky, United States ChenMed Full timeJob SummaryWe are seeking a highly skilled and customer-focused Service Team Coordinator to join our team at ChenMed. As a Service Team Coordinator, you will be responsible for providing exceptional customer service to our patients, responding to their inquiries, and ensuring their satisfaction with our services.Key ResponsibilitiesCustomer Service: Respond...
-
Patient Registration Coordinator
1 week ago
Louisville, Kentucky, United States Park Duvalle Community Health Full timeJob Summary:We are seeking a highly organized and detail-oriented Patient Registration Coordinator to join our team at Park DuValle Community Health Center. As a Patient Registration Coordinator, you will be responsible for registering patients and making appointments into our Practice Management Computer System.Key Responsibilities:Register patients by...
-
Patient Services Coordinator
2 weeks ago
Louisville, Kentucky, United States Coal Creek Physical Therapy Full timeAbout Us:Coal Creek Physical Therapy is a dynamic and growing organization seeking an outstanding individual to enhance our front desk support team. We are on the lookout for a dedicated and enthusiastic Patient Services Representative (PSR) to join our clinics.Role Overview:As a Patient Services Representative at Coal Creek PT, you will play a crucial role...
-
Patient Services Coordinator
2 weeks ago
Louisville, Kentucky, United States American Dental Partners Full timePosition OverviewJob ID: 90311 Practice Supported: American Dental Partners Category: Administrative Support Position Summary:Why Join American Dental Partners?At American Dental Partners, we recognize that exceptional patient care begins with a dedicated team. As a key member of our administrative staff, you will play a vital role in ensuring the smooth...
-
Patient Care Coordinator
2 weeks ago
Louisville, Kentucky, United States Phamily Full timeAbout the Role: Phamily is seeking a dedicated Patient Care Coordinator to join our team. This role is pivotal in enhancing patient engagement and ensuring seamless care delivery through our innovative platform.Key Responsibilities:Assist in the development of patient-centered care strategies that align with primary care practices.Collaborate effectively...
-
Patient Access Coordinator
2 days ago
Louisville, Kentucky, United States UofL Health Full timeJob SummaryThe Patient Access Coordinator presents a professional and courteous manner to patients, physicians, visitors, co-workers, and all other internal and external customers of the hospital. The coordinator interviews patients in a professional manner and obtains all personal, medical, and financial information necessary for admissions and billing...