Patient Support Coordinator

2 weeks ago


Louisville, Kentucky, United States Knipper Health Full time

Overview:

YOUR DEDICATION, ACTIONS & FOCUS is our Strength

Become a Valued Member of Our Team

Join Knipper Health

Knipper Health is a dynamic and rapidly expanding organization that stands out in its service offerings. We provide highly competitive compensation and benefits that commence from your first day of employment.

  • What to anticipate in your initial 90 days:
  • No waiting period for benefits
  • A welcoming team with a positive culture
  • Comprehensive training both in classroom settings and on-the-job
  • Regular check-ins with leadership at 30/60/90 days
  • Opportunities for educational assistance
  • Toll reimbursement for hourly roles
  • Interested in pursuing a career in pharmacy? Inquire about our company-sponsored Pharmacy Technician programs to gain licensure in your state.

POSITION SUMMARY:

The Patient Advocate plays a crucial role in facilitating the enrollment process and assisting patients in obtaining coverage for their prescribed medications through both inbound and outbound telephone support, along with various administrative tasks.

Key Responsibilities:

  • Review and process patient enrollment applications for the Patient Assistance Program (PAP)
  • Assist patients via phone with PAP program enrollment by confirming pre-screening and qualification criteria
  • Inform patients and healthcare providers about approvals, denials, and necessary next steps in the enrollment process
  • Coordinate treatment schedules for delivery to patients or their healthcare providers
  • Manage inbound and outbound communication lines for the PAP program
  • Engage daily with patients or their representatives regarding eligibility based on PAP standards and communicate with healthcare providers to manage expectations
  • Reach out to patients or their representatives to gather additional information required for enrollment in the manufacturer’s PAP
  • Prioritize tasks to ensure timely processing of patient enrollments
  • Explain the PAP program and its services to patients, authorized representatives, healthcare providers, and office staff
  • Address inquiries from patients, representatives, healthcare providers, advocates, and caregivers regarding the program
  • Document adverse events or product complaints in line with established procedures and best practices
  • Execute daily operations specific to assigned programs
  • Uphold patient confidentiality at all times

The responsibilities outlined above are representative of the role and not exhaustive.

Qualifications:

MINIMUM JOB REQUIREMENTS:

  • High school diploma or equivalent
  • Two (2) years of experience in a customer service or client-focused role
  • One (1) year of experience in a call center environment
  • Demonstrated ability to consistently deliver high-quality service

PREFERRED EDUCATION AND EXPERIENCE:

  • One (1) year of experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical or biotech manufacturing, insurance, medical office, or a related field
  • Familiarity with HIPAA regulations and patient services
  • Bi-lingual proficiency in English and Spanish

KNOWLEDGE, SKILLS & ABILITIES:

  • Exemplary empathy and compassion
  • Outstanding verbal and written communication skills
  • Strong organizational skills with attention to detail
  • Able to manage multiple priorities to meet response deadlines
  • Adaptable and flexible, able to adjust to changing circumstances
  • Capable of working independently as well as collaboratively within a team
  • Basic mathematical comprehension and application
  • Logical thinking skills for evaluating practical problems
  • Ability to present information and respond to stakeholder inquiries
  • Proficient in interacting with a diverse range of individuals
  • Strong listening skills and high degree of empathy
  • Proficient in Microsoft Word, Excel, and Outlook
  • Ability to respond with tact and diplomacy in challenging situations
  • Demonstrated sensitivity and understanding when communicating with patients
  • Passionate about engaging with people in a friendly manner

PHYSICAL DEMANDS:

  • Job activities conducted 100% indoors
  • Extensive manual dexterity required (keyboarding, mouse, phone)
  • Frequent use of phone for communication
  • Exposure to noise and/or vibrations
  • Occasional reaching (overhead), handling, and feeling with hands and arms
  • Prolonged periods of sitting
  • Occasional stooping, kneeling, and crouching
  • Occasional lifting, carrying, and moving up to 25 pounds

Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.



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