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Patient Support Representative

2 months ago

Louisville, Kentucky, United States Actalent Full time
Job Summary

We are seeking a highly skilled Patient Support Specialist to join our team at Actalent. As a Patient Support Specialist, you will be responsible for providing exceptional customer service to patients and healthcare providers, ensuring timely and accurate communication and resolution of issues.

Key Responsibilities
  • Respond to patient and healthcare provider inquiries via phone, email, and other channels, providing accurate and timely information and support.
  • Accurately capture and update patient information in our systems, ensuring data integrity and compliance.
  • Provide availability, tracking, and shipping information for patients' medication as needed.
  • Schedule treatments to be sent to patients or their healthcare providers, ensuring seamless coordination and communication.
Requirements
  • Minimum 1 year of call center or customer service experience, with a strong track record of meeting or exceeding service level goals.
  • Excellent communication and interpersonal skills, with the ability to build rapport with patients and healthcare providers.
  • Strong problem-solving and analytical skills, with the ability to resolve complex issues in a timely and effective manner.
  • Ability to work in a fast-paced, dynamic environment, with a high volume of calls and inquiries.
Work Environment

Our Patient Support Specialists work in a closed-door pharmacy environment, providing a quiet and focused workspace for optimal productivity and customer service.