Patient Onboarding Coordinator
2 weeks ago
At Option Care Health, we believe in creating extraordinary careers with endless possibilities. As the largest independent provider of home and alternate site infusion services in the United States, we are dedicated to elevating the standards of care for patients with both acute and chronic conditions across all 50 states.
About Us:
With a workforce of over 6,000 team members, including 2,900 clinicians, we are committed to re-imagining the infusion care experience for our patients, customers, and employees. Our recognition as a two-time recipient of the Gallup Exceptional Workplace Award reflects our dedication to fostering a diverse and thriving workforce that mirrors the communities we serve.
Position Overview:
The Patient Onboarding Coordinator plays a crucial role in ensuring a seamless transition for new patients to Option Care Health services. This position aims to provide a consistent onboarding experience that assures patients and referral partners that we facilitate a smooth transition in care.
Key Responsibilities:
- Collaborate with patients, referral sources, sales teams, pharmacy, and nursing staff to coordinate discharge and secure necessary nursing and delivery services.
- Prepare, communicate, and obtain all required documentation for new referrals.
- Assist patients in securing upfront payments and guide them towards financial assistance programs when necessary.
- Support ongoing activities to ensure clean claims management and follow up on any missing paperwork.
- Assist the Patient Registration Supervisor and Manager with special projects as needed.
Qualifications:
To be successful in this role, candidates should possess:
- A high school diploma or equivalent.
- A minimum of two years of relevant experience.
- Strong multitasking abilities to manage multiple referrals and priorities effectively.
- A detail-oriented mindset with a focus on quality.
- Excellent customer service skills.
- The ability to troubleshoot, problem-solve, and collaborate with cross-functional teams.
Benefits:
We offer a comprehensive benefits package that includes:
- 401k
- Dental Insurance
- Disability Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Vision Insurance
At Option Care Health, we are committed to equal employment opportunities and welcome applicants from diverse backgrounds.
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