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Patient Services Coordinator

2 months ago

Louisville, Kentucky, United States Ellis and Badenhausen Ortho Full time
Join Our Team at Ellis & Badenhausen Orthopaedics, PSC

At Ellis & Badenhausen Orthopaedics, PSC, we believe that our success is driven by our dedicated team members. We are committed to delivering exceptional orthopedic services to the Louisville community, ensuring that patient care remains our top priority. Our experienced staff and commitment to advanced medical technology and research set us apart.

Position Title: Front Desk Coordinator

Reports to: Office Manager

What We Offer:
  • Competitive salary and comprehensive benefits, including a 401k and profit-sharing plan.

Role Overview:
The Front Desk Coordinator plays a vital role in managing administrative tasks related to patient and physician scheduling, bookkeeping, file management, and overall office organization. We seek a professional who values compassionate service and understands that patients deserve personalized attention.

Key Responsibilities:
  • Open the office daily following established protocols.
  • Schedule patient appointments, providing necessary information and options.
  • Assist patients with directions, inquiries, and various customer service needs.
  • Handle a high volume of calls while maintaining prompt response times.
  • Ensure all patient electronic health records (EHR) are created and reviewed accurately.
  • Verify patient demographic and insurance details in accordance with protocols.
  • Communicate financial policies to new patients and direct them to billing as needed.
  • Ensure all patient paperwork is completed prior to appointments.
  • Inform patients of any delays in physician schedules.
  • Screen visitors and respond to routine information requests.
  • Manage incoming faxes and distribute them appropriately.
  • Sort and direct incoming reports to the relevant physician.
  • Maintain accurate records of patient interactions and information.
  • Input patient and insurance data into the system as required.
  • Utilize statistical tools and reports for data management.
  • Collaborate with other departments to ensure effective patient care management.
  • File charts appropriately after clinician review.
  • Manage point-of-service payment collections.
  • Operate office equipment efficiently.
  • Utilize scheduling software for appointment management.
  • Scan and maintain patient information accurately.
  • Prepare fee tickets for upcoming appointments.
  • Balance and close financial collections at the end of each day.
  • Utilize email and internal communication tools for coordination.
  • Foster a cooperative work environment with colleagues and stakeholders.
  • Promote a positive image of the facility to all parties involved.
  • Demonstrate problem-solving abilities and sound decision-making skills.

Qualifications:
  • High school diploma or GED.
  • Proficient typing skills.
  • Experience in a medical office setting.
  • Excellent communication abilities.
  • Strong computer skills, including knowledge of word processing software.
  • High ethical standards and integrity.
  • Familiarity with medical terminology.
  • Willingness to support and uplift colleagues.

Equal Opportunity Employer:
Ellis & Badenhausen Orthopaedics, PSC is proud to be an equal opportunity employer. We welcome all qualified applicants without regard to race, creed, gender, marital status, sexual orientation, color, religion, national origin, age, disability, veteran status, or any other status protected by law. All applicants must be eligible to work in the USA.