Patient Services Coordinator
1 week ago
Position Title: Front Desk Coordinator
Job Type: Full-time
Overview: This role is for a Front Desk Coordinator dedicated to supporting the mission of Saving Lives, Instilling Hope, and Restoring Relationships within a collaborative team environment. At Spero Health, we believe that optimal outcomes are achieved through holistic care, addressing the complete needs of our patients who are engaged in counseling, case management, and medically assisted treatment.
Key Responsibilities:
- Respond to phone inquiries with professionalism and courtesy.
- Open the clinic and warmly welcome patients, ensuring a hospitable and clean environment.
- Provide comfort and support to patients and their significant others.
- Schedule follow-up appointments for patients in person and over the phone, documenting all interactions in the medical records.
- Maintain cleanliness and organization of the front desk and lobby areas.
- Coordinate patient flow in collaboration with all members of the multidisciplinary team.
- Manage the filing of patient records efficiently.
- Utilize computer systems proficiently for scheduling, modifying, or canceling appointments and maintaining necessary documentation.
- Conduct daily financial summaries and balance payments received.
- Order, organize, and stock educational materials for patient use.
- Work collaboratively with team members to enhance patient experiences and ensure continuity of care.
- Assist the team in monitoring treatment program accountability and patient compliance.
- Ensure adherence to HIPAA and CFR 42 part 2 regulations.
Qualifications:
Education: High school diploma or GED from an accredited institution.
Experience: Background in medical and office administration, along with a strong customer service track record emphasizing attention to detail.
Benefits:
- Comprehensive Medical, Dental, and Health Savings Account options.
- Vision, Life, and Disability insurance fully covered by the company.
- Generous Paid Time Off (PTO) and paid holidays.
- 401(k) retirement plan with company matching contributions.
- Wellness Programs, including Fitness Reimbursement and Smoking Cessation support.
- Employee Assistance Program (EAP) available.
- Exclusive discounts through Tickets at Work.
Career Development: We are committed to the growth of our team members and encourage them to explore new opportunities within the organization.
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