Patient Services Coordinator

2 weeks ago


Louisville, Kentucky, United States Coal Creek Physical Therapy Full time

About Us:
Coal Creek Physical Therapy is a dynamic and growing organization seeking an outstanding individual to enhance our front desk support team. We are on the lookout for a dedicated and enthusiastic Patient Services Representative (PSR) to join our clinics.

Role Overview:
As a Patient Services Representative at Coal Creek PT, you will play a crucial role in facilitating patient access to their physical therapy services through a combination of administrative responsibilities and direct patient interaction.

Key Responsibilities:

  • Manage incoming phone inquiries with professionalism.
  • Coordinate and schedule patient appointments efficiently.
  • Process co-payments and other financial transactions.
  • Welcome patients warmly, ensuring a friendly atmosphere in our clinic.
  • Perform follow-up calls and maintain accurate logs and records.
  • Assist in patient care activities such as UltraSound, Electrical Stimulation, and traction, while also supporting with laundry and gym organization as a PT-Aide.

Ideal Candidate Profile:

  • Passionate about delivering exceptional customer service to enhance patient experiences.
  • Thrives in a collaborative team environment.
  • Exhibits strong multitasking and communication abilities.
  • Detail-oriented with excellent organizational skills.
  • Committed to maintaining high standards in documentation and billing.
  • Open to ongoing training in patient care and communication techniques.
  • Enthusiastic about contributing to clinic growth through community engagement and health events.

Benefits:
If you choose to build your career with us, we are committed to investing in your professional development:

  • Comprehensive paid training programs.
  • Engaging team-building activities.
  • Regular staff meetings with provided meals.
  • Celebrations for achieving team milestones.
  • Annual holiday gatherings and summer team-building events.
  • Full-time employees enjoy a range of benefits, including:
  • Health Insurance fully covered by CCPT.
  • Dental and Vision Insurance options available at employee cost.
  • Simple IRA matching program to support your future savings.
  • Six paid holidays annually for personal time with loved ones.
  • Three weeks of paid time off to start, increasing with tenure.

Position Details:

  • Available as full-time or part-time.
  • Compensation starts at $15/hour, with a monthly production bonus bringing total earnings to $17/hour.
  • Previous experience in a medical setting or customer service is advantageous but not mandatory.
  • Opportunities for advancement and career progression are available.


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