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Patient Services Coordinator

2 months ago

Louisville, Kentucky, United States American Dental Partners Full time
Position Overview

Job ID: 90311

Practice Supported: American Dental Partners

Category: Administrative Support

Position Summary:

Why Join American Dental Partners?

At American Dental Partners, we recognize that exceptional patient care begins with a dedicated team. As a key member of our administrative staff, you will play a vital role in ensuring the smooth operation of our dental practice. Your contributions will help foster a supportive environment where both patients and team members thrive.

As a Dental Front Desk Administrator, you will be integral to our front office operations, working collaboratively with a team that prioritizes patient satisfaction and continuous improvement. The ideal candidate will possess a strong work ethic and a genuine desire to assist our team in delivering top-notch dental care to the communities we serve.

Key Responsibilities
  • Welcome and assist patients upon arrival, ensuring a positive first impression of our practice.
  • Handle front office tasks, including managing phone calls, sorting mail, and communicating effectively with patients and insurance providers.
  • Utilize dental software for scheduling appointments and maintaining patient records.
  • Coordinate and confirm appointments for multiple dental professionals.
  • Process insurance claims and follow up on pending claims, verifying benefits and explaining coverage to patients.
  • Manage patient payments and accounts receivable efficiently.
  • Discuss treatment plans and payment options with patients to ensure clarity and understanding.
  • Collaborate with dental providers and team members to implement systems that enhance office efficiency.
What We Offer
  • Comprehensive benefits package, including health insurance and retirement savings plans.
  • Paid time off and holidays to support work-life balance.
  • Opportunities for professional development and training to help you reach your full potential.
  • A stable career with a reputable organization that has a strong presence in the dental industry.
About American Dental Partners

American Dental Partners is committed to providing exceptional service to our supported practices. We pride ourselves on our collaborative team environment and our dedication to community engagement.
  • Join a team that values communication, collaboration, and community involvement.
  • Work in a modern office equipped with the latest technology to enhance patient care.
  • Experience a supportive and family-oriented workplace culture.
Minimum Qualifications
  • Experience in a fast-paced, customer-focused environment.
  • Strong communication and organizational skills.
  • 2+ years of experience in a dental or healthcare setting.
  • Familiarity with handling protected health information (PHI) and adherence to HIPAA regulations.
Preferred Qualifications
  • Experience with insurance billing and accounts receivable.
  • Proficiency in dental software systems.
Physical Requirements:
  • Ability to perform essential job functions with or without reasonable accommodation.
  • Prolonged periods of sitting and working on a computer.
  • Ability to lift up to 15 pounds as needed.
  • Willingness to participate in training sessions as required.
Who We Are

American Dental Partners is a leading organization in the dental support industry, dedicated to empowering dental professionals and enhancing patient care. We are committed to fostering a diverse and inclusive workplace, providing equal opportunities for all employees and applicants.