Residential Support Specialist

1 week ago

Worcester, Massachusetts, United States Gro HR Consulting Full time
Job Overview

About Us: Gro HR Consulting is dedicated to providing comprehensive support services to families and youth who have transitioned from the care of the Department of Children and Families (DCF). Our organization emphasizes a holistic approach, focusing on essential resources such as financial management, childcare, mental health services, education, and workforce development, while ensuring basic needs for food, safety, and shelter are met.

Position Summary:

Under the supervision of the Chief Operating Officer, the Residential Support Specialist will engage with families in a communal emergency shelter environment, guiding them towards holistic support. This role also involves overseeing site operations, ensuring safety protocols, program regulations, and expectations are upheld through a family-centered approach.

Primary Responsibilities:

  • Family Support: Assist in conducting screenings, intake processes, and orientation for new families.
  • Support families and youth in adhering to program requirements under the guidance of the Chief Operating Officer.
  • Ensure safety and security by performing regular checks of the facility during shifts.
  • Provide assistance with daily living skills to families as needed.
  • Document all significant incidents and safety concerns using the program's communication system.
  • Ensure completion of family chores and daily housekeeping tasks.
  • Collaborate with colleagues and volunteers to coordinate events and workshops.
  • Facilitate the orientation of new family members entering the program.
  • Provide emergency crisis intervention to families when necessary.
  • Perform additional related duties as assigned.

Qualifications and Skills:

  • A strong passion for working with economically disadvantaged, culturally diverse, and at-risk families and youth.
  • Exceptional customer service skills.
  • Strong organizational, interpersonal, verbal, and written communication abilities.
  • Capability to manage multiple tasks in a dynamic environment.
  • Proficient in computer applications, particularly Microsoft Office Suite.
  • Experience in crisis management.
  • Attention to detail.
  • Familiarity with community resources available for economically disadvantaged families.

Minimum Requirements:

  • High school diploma or equivalent.
  • A minimum of two years of experience working with populations facing mental health challenges, developmental disabilities, substance abuse issues, or economically disadvantaged youth and families.

Preferred Qualifications:

  • Associate degree in a Human Services-related field.
  • Valid driver's license.
  • Bilingual abilities (English/Spanish, English/Haitian Creole, English/Portuguese) are a plus.

Commitment to Diversity, Equity, and Inclusion: At Gro HR Consulting, we are committed to fostering a culture that promotes diversity, equity, and inclusion for all individuals, regardless of their background or characteristics.

Equal Opportunity Employer: We are an equal opportunity employer and encourage individuals who possess the necessary skills to thrive in this role to consider applying.

The job description provided outlines the general nature and level of work performed by employees in this classification. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required for this position.

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