Residential Support Specialist

1 week ago

Worcester, Massachusetts, United States Gro HR Consulting Full time
Job Overview

About Us: Gro HR Consulting is dedicated to enhancing the lives of families and youth who have transitioned from the care of the Department of Children and Families (DCF). Our mission is to provide comprehensive support that empowers individuals through financial management, access to childcare and mental health resources, educational opportunities, and workforce development, all while ensuring their basic needs for food, safety, and shelter are met.

Position Summary:

The Residential Support Specialist will report directly to the Chief Operating Officer and will play a crucial role in assisting families at a communal emergency shelter in Worcester. This position involves guiding families and youth towards holistic support while overseeing site operations, which includes implementing safety protocols and maintaining program standards through a family-centered approach.

Key Responsibilities:

  • Family Support: Facilitate screening, intake processes, and orientation for new families.
  • Assist families and youth in adhering to program expectations under the guidance of the Chief Operating Officer.
  • Conduct regular safety checks of the facility to ensure security and well-being.
  • Provide day-to-day life skills assistance to families as needed.
  • Document critical incidents and safety concerns using the program's communication system.
  • Ensure completion of family chores and daily housekeeping duties.
  • Support colleagues and volunteers in organizing events and workshops.
  • Coordinate the orientation of new family members entering the program.
  • Deliver emergency crisis management support to families.
  • Perform additional related duties as assigned.

Required Skills and Qualifications:

  • Genuine passion for working with economically disadvantaged, culturally diverse, and at-risk families and youth.
  • Exceptional customer service skills.
  • Strong organizational, interpersonal, and communication abilities, both oral and written.
  • Capability to manage multiple tasks in a fast-paced environment.
  • Proficient in Microsoft Office Suite.
  • Experience in crisis management.
  • Attention to detail and a solid understanding of community resources available for economically disadvantaged families.

Minimum Requirements:

  • High school diploma or equivalent.
  • A minimum of two years of experience working with populations experiencing mental health challenges, developmental disabilities, substance abuse issues, or economically disadvantaged youth and families.

Preferred Qualifications:

  • Associate degree in a Human Services-related field.
  • Valid driver's license.
  • Bilingual capabilities (English/Spanish, English/Haitian Creole, English/Portuguese) are a plus.

Commitment to Diversity, Equity, and Inclusion: At Gro HR Consulting, we are committed to fostering a culture that promotes diversity, equity, and inclusion for all individuals, regardless of their background or any characteristic that defines them.

Equal Opportunity Employer: We encourage individuals who possess the necessary skills and qualifications to consider this opportunity.

The job description provided is intended to outline the general nature and level of work performed by employees in this role. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required for this position.

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