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Residential Support Specialist

2 months ago

Worcester, Massachusetts, United States Gro HR Consulting Full time
Job Overview

About Us: Gro HR Consulting is dedicated to providing comprehensive support services to families and youth transitioning from state care. Our focus is on delivering holistic assistance that encompasses financial management, educational resources, and workforce development, all while ensuring the basic needs of safety, food, and shelter are met.

Position Summary:

The Residential Support Specialist will report directly to the Chief Operating Officer and will be instrumental in guiding families residing in our emergency shelter. This role emphasizes a family-centered approach, ensuring that families and youth receive the necessary support to thrive.

Key Responsibilities:

  1. Facilitate the screening and orientation process for new families.
  2. Assist families in adhering to program guidelines under the supervision of the Chief Operating Officer.
  3. Conduct regular safety checks of the facility to maintain a secure environment.
  4. Provide daily life skills support to families as required.
  5. Document all significant incidents and safety concerns using the program's communication platform.
  6. Ensure completion of family chores and housekeeping duties on a nightly basis.
  7. Support colleagues and volunteers in organizing events and workshops.
  8. Coordinate the orientation of new family members entering the program.
  9. Deliver emergency crisis intervention as needed.
  10. Perform additional duties as assigned.

Qualifications and Skills:

  • Strong passion for working with diverse and economically disadvantaged families and youth.
  • Exceptional customer service abilities.
  • Excellent organizational, interpersonal, and communication skills.
  • Capability to manage multiple tasks in a dynamic environment.
  • Proficient in Microsoft Office Suite.
  • Experience in crisis management.
  • Attention to detail and a solid understanding of community resources for at-risk populations.

Minimum Requirements:

  • High school diploma or equivalent.
  • At least two years of experience working with individuals facing mental health challenges, developmental disabilities, or substance abuse issues.

Preferred Qualifications:

  • Associate degree in a Human Services-related field.
  • Valid driver's license.
  • Bilingual abilities (English/Spanish, English/Haitian Creole, English/Portuguese) are a plus.

Commitment to Diversity, Equity, and Inclusion: At Gro HR Consulting, we are committed to fostering a culture that embraces diversity, equity, and inclusion for all individuals, regardless of their background.

Equal Opportunity Employer: We encourage individuals who possess the necessary skills and dedication to excel in this role to consider joining our organization.