Sales Support Specialist
1 week ago
A reputable manufacturing firm is seeking a Sales Support Specialist to enhance their operations.
The successful candidate will possess extensive knowledge of electrical motors, enabling them to effectively diagnose and resolve customer issues while providing essential support to the sales team.
Key Responsibilities:
- Respond to incoming customer inquiries to identify and troubleshoot electric motor issues.
- Generate service quotes for potential and existing clients based on diagnostic assessments.
- Accurately enter and process customer orders into the system in a timely manner.
- Engage with customers professionally through phone and email communications.
- Work collaboratively with sales team members to address customer needs and facilitate sales opportunities.
- Uphold exceptional customer service standards, maintaining a positive demeanor in all interactions.
- Support sales personnel by managing customer inquiries, order processing, and follow-up communications.
- Utilize Microsoft Office Suite and Fishbowl for effective communication, documentation, and order management.
Work Schedule: Monday to Friday, 9:00 AM - 6:00 PM
Qualifications:
- Minimum of 2 years experience in customer service or sales.
- Comprehensive knowledge of electrical motors is essential.
- High School diploma or equivalent is required.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to manage phone and email communications in a professional and efficient manner.
- Team-oriented with a collaborative spirit and a readiness to assist colleagues.
- Strong attention to detail and organizational capabilities.
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