Lighting Technical Support Specialist
1 week ago
Halco Lighting Technologies is seeking a highly skilled Lighting Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers, ensuring their lighting needs are met with precision and care.
Key Responsibilities:
- Provide technical support to customers, resolving complex technical issues and answering questions related to lighting systems and applications.
- Collaborate with Product Managers to develop and enhance technical support processes, ensuring seamless customer experiences.
- Work closely with customers, sales teams, and other stakeholders to understand project requirements and provide tailored technical support.
- Offer expert guidance on lighting design, application, and installation, including wiring diagrams, photometric layouts, and controls layouts.
- Develop and maintain in-depth knowledge of lighting products, technologies, and industry trends to provide informed solutions to customers.
Requirements:
- Minimum of five years of experience in lighting technical support or a related field, with a strong background in lighting systems and applications.
- Experience with AG132 or similar lighting control systems is highly desirable.
- Bachelor's degree in engineering or a related field is preferred.
- Ability to work in a fast-paced environment and travel up to 25% of the time, both domestically and internationally.
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