Customer Support Specialist
2 weeks ago
Company Overview
Reliable Automatic Sprinkler Co., Inc. is a worldwide leader in the manufacturing and distribution of fire protection solutions. We pride ourselves on producing top-quality fire sprinklers, valves, and specialized systems, complemented by a comprehensive range of superior system components and exceptional customer service. Our commitment to excellence has been unwavering since 1920, and we continue to support the fire protection industry and our dedicated employees.
Position Overview
We are currently seeking a Customer Support Specialist to join our dynamic team. This role is crucial in ensuring effective communication and service delivery to both internal and external clients.
Key Responsibilities
- Engage with customers through various communication channels including phone, email, and fax.
- Provide accurate and timely information regarding customer service inquiries, order statuses, and product knowledge.
- Process customer orders, modifications, and returns efficiently.
- Address and resolve customer complaints by identifying issues, proposing solutions, and making informed recommendations.
- Collaborate closely with the Operations Supervisor as needed.
- Maintain and update the customer database to track account information, order statuses, and lead times.
- Deliver prompt feedback on service disruptions or customer concerns.
- Work in tandem with Sales Representatives on quotes and order statuses.
- Promote a safe and productive workplace environment.
- Perform additional duties as assigned.
Required Skills and Qualifications
- Excellent communication and interpersonal abilities.
- Exceptional customer service skills.
- Strong time management capabilities.
- Ability to navigate conflicts and challenges effectively.
- Meticulous attention to detail and accuracy.
- Commitment to teamwork and collaboration.
- Systematic and logical problem-solving approach.
- Understanding of standard business practices related to pricing, terms, shipping, taxes, and payments.
- Familiarity with technical aspects of company products.
- Proficient in data entry and Microsoft Office applications, including Microsoft CRM Dynamics and ERP Software.
- A minimum of 2 years of customer service experience in the manufacturing or construction sectors.
Benefits
- Comprehensive medical, dental, and flexible spending account options available.
- 401k plan with company matching contributions.
- Company-sponsored life insurance and accidental death & dismemberment coverage.
- Paid time off and vacation benefits.
- Ten paid holidays, including a personal day.
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