Vice President, Inside Sales Operations
2 weeks ago
This position is perfect for a dedicated Inside Sales professional with exceptional emotional intelligence, ready to transform this new division into a scalable and consistent operation that aligns sales leaders with a unified market approach for optimal coverage, growth, and profitability. This senior-level position demands extensive leadership experience in team management and a proven track record of delivering results while guiding the organization through transformative changes.
Key Responsibilities
- Establish and develop a new Inside Sales division from inception, crafting and implementing a strategic framework that effectively addresses customer segments in line with the market approach.
- Continuously evaluate and enhance essential sales processes to ensure consistent operational execution, enabling the organization to surpass business objectives and scale effectively.
- Collaborate with fellow sales leaders to devise a comprehensive sales coverage strategy that delivers appropriate support to our clientele and prospects.
- Engage in territory planning, account segmentation, and resource allocation to optimize sales effectiveness.
- Define and refine performance metrics, measurements, and data systems in conjunction with the Finance department.
- Proactively utilize and adapt innovative technologies within the sales process.
- Oversee the creation of an efficient recruitment, selection, and onboarding process for new Inside Sales personnel.
- Monitor and enhance operational procedures and adherence to key sales tools to document the sales workflow, forecasts, lead management, and activities, ensuring strong data integrity.
- Accountable for the overall performance management and professional development initiatives for the Inside Sales team.
- Provide leadership for the daily operations of Inside Sales to fulfill the mission, achieve key performance indicators, and maintain alignment with the company's long-term strategic objectives.
- Guide and mentor direct reports while also offering support to indirect functions to operate cohesively as an integrated inside sales unit.
- Collaborate with supporting departments in Sales Strategy and Human Resources to formulate plans for onboarding new sales talent and remain informed on Inside Sales solutions, industry trends, and relevant skills.
- Bachelor's Degree in Business, Marketing, Finance, or a related discipline.
- Preferred Master's Degree in Business, Marketing, Finance, or a related field.
- Over 10 years of experience in people leadership, with at least 5 years in a leadership capacity overseeing other leaders.
- Demonstrated skills in change management and personnel development.
- 10+ years of experience in diverse roles within analytical, strategic, growth-oriented positions.
- 3 years of experience in Inside Sales leadership roles.
- Previous experience in establishing new teams and managing organizational change.
- Experience in HCM technology sales and small/medium B2B models.
- Strong analytical capabilities and excellent collaboration and team-building skills.
- High degree of initiative and outstanding verbal communication and listening abilities.
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