Senior Vice President of Event Operations
2 weeks ago
Job Title: Senior Vice President – Event Operations
Department: Resource Management
Status: Full Time
Position Overview:
The Senior Vice President of Event Operations is tasked with overseeing a substantial team of event personnel, ensuring adherence to company standards and excellence in customer service, while delivering efficient and profitable staffing solutions for various events. This role emphasizes professionalism and the effective coordination of resources to achieve exceptional outcomes. The position reports directly to the Chief Operating Officer.
Key Responsibilities:
· Directing and managing the daily functions of the Event Resource Team, which encompasses staffing, event logistics, billing, and inventory management.
· Evaluating the financial performance of the Event Resources Team by reviewing and approving job costing schedules and the monthly financial reports.
· Providing strong leadership to a diverse workforce, while cultivating a culture of accountability, teamwork, and excellence.
· Establishing clear expectations for team members and ensuring alignment with the organization's objectives.
· Driving organizational standards and developing key performance indicators (KPIs) to ensure compliance with established protocols and procedures.
· Overseeing and implementing strategies to enhance operational efficiency in staffing, security, and parking services.
· Maintaining high standards of customer service, ensuring client satisfaction and fostering robust customer relationships.
· Addressing client concerns promptly and implementing corrective measures as necessary.
· Identifying opportunities for process enhancements and executing strategies to improve profitability and resource utilization.
· Promoting a culture of professionalism among team members, setting high standards for excellence in all service delivery aspects.
· Representing the organization with integrity and professionalism in all interactions.
· Collaborating closely with the Accounting and Finance teams to monitor budgetary considerations and ensure cost-effective operations.
· Contributing to the formulation of financial plans and business development strategies for staffing operations.
· Performing additional duties as assigned.
Qualifications:
· Bachelor's degree or equivalent experience preferred.
· Demonstrated experience in a leadership role managing staffing operations.
· Strong leadership and team management capabilities.
· Excellent organizational and communication skills.
· Proven commitment to professionalism and customer service.
· Strategic thinking and problem-solving skills.
· Financial acumen and experience in budget management.
· Discretion and professionalism in handling confidential information.
· A genuine passion for assisting others, demonstrating empathy and the ability to understand different perspectives.
· Attention to detail, with a natural inclination to identify critical aspects of staffing services.
· Resilience and determination to tackle new challenges while embracing feedback and continuous improvement.
Disclaimer:
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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