Senior Vice President of Branch Management

2 weeks ago


Phoenix, Arizona, United States Mariner Finance Full time
Position Title: Senior Vice President of Branch Management

Department: Operations

Reports To: Senior Executive Vice President, Branch Network

Work Schedule: Full-Time, Exempt

Job Overview:
As the Senior Vice President of Branch Management, you will oversee the comprehensive administration and coordination of all branch operations. Your role is crucial in formulating, reviewing, and proposing overarching objectives, policies, and procedures for branch management.

Key Responsibilities:
1. Assess the efficiency of branch operations and individual branches by directing evaluations of branch activities, analyzing performance metrics, and considering recommendations from executive leadership.
2. Set and achieve income and expense targets aligned with the company's strategic business plan.
3. Supervise the quality and performance of the organization's loan portfolio.
4. Develop proactive strategies for branches to navigate the complex legal and economic landscape.
5. Provide oversight and guidance during monthly training sessions across all operational levels.
6. Address customer service concerns and liaise with clients, legal representatives, regulators, and auditors.
7. Ensure adherence to federal and state regulations across all branch operations.
8. Conduct semi-annual operational reviews of selected branches to evaluate service quality, business development, loan processing, insurance product knowledge, delinquency management, cash handling, and security protocols.
9. Ensure the highest standards of service are maintained for all clients.
10. Implement employee engagement programs and initiatives.

Qualifications:
Education: Bachelor's Degree in Business Administration, Finance, Economics, Accounting, Management, or Marketing.
Experience: A minimum of five (5) years of progressively responsible managerial experience with decision-making authority. Relevant financial services experience may substitute for educational qualifications on a year-for-year basis.
Skills: Proven ability to establish and manage complex budgets, with at least three (3) years of prior managerial experience in setting work priorities and evaluating employee performance. Excellent interpersonal skills are essential for effective communication with vendors, clients, and all levels of personnel within the organization. Willingness to travel up to 50% of the time.

Additional Information:
Other duties and responsibilities may be assigned as necessary.

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