Customer Service Manager

4 days ago


Chelsea, Massachusetts, United States Spectrum Innovations Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Manager to join our team at Spectrum Innovations. As a key member of our organization, you will be responsible for providing exceptional customer support and driving business growth through strategic partnerships.

Key Responsibilities
  • Develop and implement customer-centric strategies to enhance customer satisfaction and loyalty
  • Build and maintain strong relationships with trade partners and end customers
  • Collaborate with the Digital Sales team and IT to drive process improvements and optimize customer experiences
  • Provide administrative and organizational support to the C-Service team
  • Contribute to the development of business growth strategies through project work
Requirements
  • Successfully completed commercial apprenticeship
  • Excellent communication skills in German and English
  • Proven ability to advise and support customers and trade partners
  • Experience working with digital tools and systems
  • Strong focus on customer satisfaction and business growth


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