Customer Service Representative

5 days ago


Chelsea, Massachusetts, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Greet and Assist Members
    • Provide exceptional customer service to members, prospective members and guests.
    • Handle all front desk related activities, including checking members into the system, new member sign-up, and facilitating needed updates to member's accounts.
  • Respond to Member Questions and Concerns
    • Respond to member questions and concerns in a timely and professional manner.
    • Elevate to Assistant Manager or Manager as needed.
  • Maintain a Clean and Organized Environment
    • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Language Skills
    • Must be fluent in both English and Spanish.
  • Customer Service Experience
    • Customer service background preferred.
  • Technical Skills
    • Basic computer proficiency.
  • Physical Demands
    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 50 lbs.
Benefits
  • Eligible for Bonuses
    • Bi-Weekly Team Production Bonus & Monthly Mystery Shop Bonuses
  • Free Membership
    • FREE Black Card membership after 30 days of employment
  • Health Insurance
    • Full-Time eligible for 50% Company paid benefits after 90 days of employment
      • Medical
      • Dental
      • Vision
      • Paid Personal Time (after 6 months)


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