Customer Service Manager

2 months ago


Chelsea, Massachusetts, United States Famous Supply Full time

Famous is looking for a Customer Service Manager at our Chelsea, MI location (MUST BE ABLE TO TRAIN AT OUR TOLEDO, OH LOCATION).
The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1- 2 associates focused on order fulfillment, inventory management, put away, organization, customer service, parts identification, order entry, and continuous improvement. This role is a "working manager" and is expected to also perform all duties listed above, including warehousing responsibilities such as picking, organizing, and staging customer orders.
Primary Job Responsibilities

  • Manage the daily operation of the location and ensure orders are efficiently received, filled, and shipped.
  • Leverage the functionalities of the company's ERP system to manage inventory data, process orders, and generate reports.
  • Use RF scanners to complete tasks such as order picking, parts put away, and inventory tracking.
  • Use material handling equipment and/or ladders to pull customer parts orders.
  • Oversee the work of branch associates, ensuring they are properly trained.
  • Provide customer support by responding to inquiries, offering detailed product information, and promptly resolving any issues or concerns raised by customers.
  • Become familiar with HVAC and plumbing parts to expand product knowledge and enhance customer service capabilities.
  • Attention to detail to ensure warehouse tasks are done accurately

Required Experience and Skills

  • Customer Service Experience
  • Warehouse Experience
  • Ability to lift 50 lbs.
  • Ability to stand on feet for majority of an 8 hour day
  • Ability to work in a fast-paced environment

Preferred but not Required Experience and Skills

  • Distribution and/or wholesale experience
  • HVAC/ Plumbing/Building Products knowledge
  • Forklift experience
  • Experience using RF Scanners


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