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Customer Service Representative

2 months ago

Chelsea, Massachusetts, United States TDCX Inc. Full time

Job Position

Customer Service Specialist (GMB ID)

We are seeking a talented individual to join our team as a Customer Service Specialist. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients and their customers.

Key Responsibilities

  • Provide timely and effective support to customers via various communication channels
  • Identify customer needs and provide strategic solutions to address their concerns
  • Ensure first contact resolution and effective follow-up with service partners and internal departments
  • Provide constructive feedback to enhance workflow and customer experience
  • Deliver exceptional customer service to ensure high satisfaction rates
  • Build sustainable relationships with customers and engage them through proactive communication

Requirements

  • Bachelor's degree in any field
  • At least 2 years of experience in a related field (fresh graduates encouraged to apply)
  • Strong time management skills and motivation to exceed expectations
  • Ability to multitask and use customer information to tailor responses
  • Excellent verbal and written communication skills in English and the language of the supporting market

About TDCX Inc.

TDCX Inc. is a leading provider of customer experience solutions, serving some of the world's best brands from our centers of excellence. We specialize in perfecting our clients' customer experience and elevating their sales. Our company has won over 200 industry awards for delivering value-driven solutions and continuously innovating our customer-facing brand solutions.