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Spanish Language Customer Support Specialist

2 months ago

Chelsea, Massachusetts, United States Enterprise Holdings Full time

Job Summary

Enterprise Holdings is seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, primarily face-to-face, while also gaining knowledge and skills through local training and hands-on experience.

Key Responsibilities

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems

Requirements

  • Must be at least 18 years old
  • Must be bilingual in English and Spanish
  • High school diploma or GED equivalent required
  • Must have at least 6 months of prior customer service, retail, or administrative support experience
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years
  • No drug or alcohol-related conviction on record (DWI/DUI) in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position

Benefits

  • $18/hour with opportunity to earn bonuses
  • Comprehensive benefits package including medical, dental, and vision insurance options, paid vacation time, paid holidays, profit sharing, and 401(k) with company match