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Multilingual Customer Service Supervisor

2 months ago


Chelsea, Massachusetts, United States Rent-A-Center Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales Assistant Manager at Rent-A-Center. As a key member of our sales team, you will be responsible for driving sales growth, providing exceptional customer service, and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Sales: Develop and implement strategies to increase sales revenue through effective prospecting, upselling, and cross-selling.
  • Customer Service: Provide top-notch customer service by responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
  • Deliveries & Pickups: Safely and efficiently deliver and pick up products, ensuring timely and accurate delivery to customers.
  • Merchandising: Maintain a visually appealing store environment by organizing products, ensuring cleanliness, and adhering to company standards.
Requirements
  • 1-3 years of experience in retail, customer service, sales, or collections.
  • High school diploma or equivalent.
  • Must be at least 18 years of age.
  • Valid state driver's license and good driving record.
  • Ability to lift and move products up to 50 pounds.
  • Excellent communication and customer service skills.
Preferred Qualifications
  • Previous experience in a sales or customer service role.
  • Knowledge of sales and marketing principles.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
What We Offer
  • A competitive hourly rate.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) savings plan with company match.
  • Opportunities for career advancement and professional growth.