Front-End Operations Leader
2 weeks ago
Position Title:
Front End Operations Leader
Department:
Sales
Supervisor:
Branch Manager
FLSA:
Non-exempt
Position Overview:
Responsible for overseeing Cashiers, Front-End Loaders, Checkers, and U-Boat Retrieval personnel.
Key Responsibilities:
1. Directs, trains, and assesses the performance of cashiers, front-end loaders, checkers, and U-boat retrieval staff.
2. Ensures that customers receive friendly, efficient, and professional service.
3. Monitors adherence to established sales and security protocols.
4. Addresses and resolves customer inquiries and complaints promptly and professionally.
5. Aids customers in locating products and providing detailed information as necessary.
6. Organizes and schedules work shifts, including breaks and vacations.
7. Performs cashier duties and operates the register as required.
8. Executes supervisory tasks such as processing voids, returns, price adjustments, and managing transaction cancellations.
9. Assists checkers in verifying customer receipts against items to minimize losses.
10. Utilizes industry-specific software to address customer inquiries, conduct price checks, and manage inventory queries.
Additional Duties:
Undertakes other job-related tasks as assigned.
Qualifications:
1. Bachelor's Degree, OR
2. High School Diploma or GED with a minimum of 4 years of experience in customer service or a related field, OR
3. Any suitable combination of education and experience.
4. Proficient in reading, analyzing, and interpreting business publications, professional journals, and technical documents.
5. Capable of effectively presenting information and responding to inquiries from management, clients, and the public.
6. Strong mathematical skills for calculating discounts, interest, proportions, percentages, area, mass, and volume.
7. Excellent oral and written communication abilities.
8. High level of interpersonal skills to manage sensitive situations.
9. Commitment to company values and a strong customer service orientation.
10. Computer proficiency.
Physical Requirements:
1. Lift/Carry Abilities:
- Maximum Lift: 50 lbs
- Carry Strength (50' or less): 50 lbs
- Frequent Lift/Carry (> 12x/hour): 50 lbs
- Constant Lift/Carry (> 30x/hr): 20 lbs
2. Physical Aptitudes:
- Agility/Dynamic Balance: 80-119%
- Finger Dexterity: 80-100%
- Manual Dexterity: 80-100%
3. Posture Tolerance:
- Stand/Walk: Constantly
- Reach Above Shoulder Level: Occasionally
- Twist/Turn Head: Occasionally
- Bend Over/Stoop: Occasionally
- Climb Steps/Ladder: Occasionally
- Kneel/Squat: Occasionally
Work Environment:
The work environment is typically at room temperature, although it may vary based on seasonal changes and store activity levels.
Acknowledgment:
I acknowledge that I understand the responsibilities and qualifications required for this position and am capable of fulfilling the necessary functions.
Compensation starting at $17.05 per hour
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