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Guest Services Associate
2 months ago
Position Overview:
The Front Desk Representative plays a crucial role in delivering exceptional service to guests before their arrival and throughout their stay. This position is essential in optimizing room revenue through the promotion of upgrades and guest amenities.
Key Responsibilities:
- Uphold the core values and standards of the establishment.
- Assist in achieving departmental goals and objectives while monitoring operational effectiveness.
- Ensure compliance with internal policies and relevant regulations.
- Provide a high level of service consistently.
- Maintain communication regarding departmental updates and developments.
- Manage guest accommodations according to established procedures.
- Process guest accounts accurately upon check-out.
- Participate in safety practices and adhere to safety standards.
- Engage in ongoing training and education to enhance industry knowledge.
Qualifications:
To excel in this role, candidates should meet the following criteria:
- Must be at least 21 years of age.
- Possess a high school diploma or equivalent; hospitality-related education or experience is preferred.
- Proficient in Microsoft Office; familiarity with Opera is a plus.
- Strong organizational and interpersonal skills with a keen attention to detail.
- Ability to communicate effectively in English, both verbally and in writing.
- Basic mathematical skills for handling transactions and reports.
Physical Requirements:
This position requires regular standing, walking, and the ability to lift or maneuver items weighing up to twenty-five pounds. Vision capabilities include close, distance, and peripheral vision.
Work Environment:
The work environment is dynamic, with varying noise levels. Team members must be adaptable to the hospitality industry's unpredictable nature and maintain punctual attendance.
