Park Operations Manager

5 days ago


Everett, Massachusetts, United States Sky Zone Full time
About the Role

We are seeking a highly skilled and experienced Park General Manager to oversee the daily operations of our active entertainment park, ensuring a fun and safe experience for our customers. As a key member of our team, you will be responsible for leading a team of talented individuals, driving revenue growth, and maintaining a positive park culture.

Key Responsibilities:
  • Be a hands-on leader and role model, supporting the team by executing any park position as needed.
  • Develop Assistant General Managers and Team Leads to become excellent people leaders, operation experts, and business savvy.
  • Create a positive park culture by recognizing accomplishments and learning what motivates team members.
  • Own and oversee all phases of employment, including hiring, training, and discipline.
  • Provide memorable moments for our customers by being proactive, responsive, and engaged in their experience.
  • Manage park operations and expenses according to Profit & Loss (P&L) statements.
  • Drive the achievement of park revenue goals in the areas of membership sales, birthday parties, and special events.
  • Work collaboratively with the marketing team to develop and/or coordinate park promotions and marketing strategies.
  • Ensure all team members are properly trained on safety precautions, responses, and reporting.
  • Oversee and evaluate the efficiency and effectiveness of each department, implementing processes accordingly.
Requirements:
  • 18 years of age or older
  • High school diploma or equivalent education; Associates or bachelor's degree preferred
  • Minimum of 3 years of overall management experience
  • 2 years of experience in sales; membership sales preferred
  • Experience in a high customer volume recreation, fitness, retail, restaurant, hospitality, or related environment
  • Prior experience leveraging P&L reports to set and manage business revenue goals
  • Demonstrated experience hitting or exceeding company KPI's
  • Ability to stand for long periods of time and lift a minimum of 20 pounds
  • Basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems
  • Availability to work nights, weekends, and holidays as needed
  • Results-driven, reliable, detail-oriented, and organized
Compensation:

$75-85k + bonus based on qualifications, experience, and performance

Why Join Sky Zone?

We celebrate diversity and are committed to creating an inclusive environment for all team members. We offer a dynamic work environment, opportunities for growth and development, and a chance to be part of a fun and innovative company.



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