Guest Service Specialist

23 hours ago


Lookout Mountain, Georgia, United States See Rock City Inc Full time

Job Summary

The Guest Service Specialist position at See Rock City Inc offers a unique opportunity to contribute to a boutique lodging experience on historic Lookout Mountain. The role involves delivering exceptional guest service, interacting with guests, and performing various duties to ensure a seamless experience.

Key Responsibilities

  • Provide exceptional guest service to internal and external customers, aligning with the organization's mission, culture, and values.
  • Model appropriate guest and partner interaction at all times.
  • Interact with guests on property, via email, and in person to assist with inquiries and needs.
  • Process transactions, including retail sales, deposits, and general payments.
  • Engage in general cash-handling procedures.
  • Oversee the daily operation of the main guest house.
  • Maintain the pool and recreational area, ensuring it is ready for guests and safe.
  • Regularly inspect property for any issues or needs.
  • Notify management of any general property maintenance issues.
  • Perform the set-up, maintenance, and operation of the morning and evening food service.
  • Clean and stock bathrooms, as well as clean non-guest room areas.
  • Coordinate and facilitate guest check-ins/check-outs, including moving guests between rooms when needed.
  • Ensure property and assets are kept secure at all times.
  • Ensure company policies and procedures are followed and enforced at all times.
  • Perform other duties as assigned by management.

Requirements

  • Must be at least 18 years old.
  • Previous related experience preferred, in lodging, hospitality, or a related field, and a willingness to receive training.
  • Possess a kind personality, the desire to contribute to a great team.
  • Ability to display a professional, engaging, and polite image to guests and team partners.
  • Ability to speak effectively in one-on-one and small group situations, knowing that feedback and input are important to the team.
  • Ability to read and understand operational documents.
  • Ability to work effectively with a team in a fast-paced, efficient environment.
  • Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed.
  • Required to regularly use hands and fingers. Ability to lift/move up to 40 pounds. Required to walk, stoop, kneel, or crouch frequently. Must be able to stand regularly.


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