Guest Services Associate at Chanticleer Inn

2 weeks ago


Lookout Mountain, Georgia, United States See Rock City Inc Full time

Job Type

Part-time

Position Overview

The Guest Services Associate role at Chanticleer Inn presents an exciting opportunity to be part of a distinctive boutique lodging experience situated on the historic Lookout Mountain. Shifts typically range from 6 to 8 hours, with working hours between 7:00 AM and 7:00 PM. Under the guidance of the Chanticleer & Grandview Manager, the Guest Services Associate will be responsible for a variety of essential tasks:


Key Responsibilities
  • Provide exceptional service to both internal and external guests, aligning with the organization's mission and values.
  • Exhibit exemplary interaction with guests and partners at all times.
  • Engage with guests on-site, via phone, and through email to address inquiries about the property and local attractions.
  • Respond promptly to guest needs and requests during their stay.
  • Handle transactions including retail sales, deposits, and other payments.
  • Adhere to cash-handling protocols.
  • Oversee the daily operations of the main guest house.
  • Manage the opening and closing procedures of the guest house each day.
  • Ensure the pool and recreational areas are well-maintained and safe for guests.
  • Conduct regular inspections of the property to identify any maintenance needs.
  • Alert management to any maintenance issues that arise.
  • Facilitate the setup and operation of morning and evening food services.
  • Maintain cleanliness and stock supplies in bathrooms and other common areas.
  • Coordinate guest check-ins and check-outs, including room transfers when necessary.
  • Safeguard property and assets at all times.
  • Ensure compliance with company policies and procedures.
  • Perform additional duties as assigned by management.

Qualifications
  • Must be at least 18 years of age.
  • Previous experience in hospitality or a related field is preferred, along with a willingness to learn.
  • Possess a friendly demeanor and a strong desire to contribute positively to the team.
  • Demonstrate professionalism and politeness in interactions with guests and colleagues.
  • Communicate effectively in both one-on-one and small group settings, valuing team input.
  • Ability to read and comprehend operational documents.
  • Work effectively within a team in a fast-paced environment.
  • Flexibility to work nights, weekends, holidays, and special events as required.
  • Physical ability to regularly use hands and fingers, lift/move up to 40 pounds, and perform frequent standing, stooping, kneeling, or crouching.

Compensation

$13.95 per hour

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