Rock City Guest Services Associate

2 weeks ago


Lookout Mountain, Georgia, United States See Rock City Inc Full time
Job Overview

Position Summary

The Guest Services Associate plays a crucial role in ensuring seamless operations at the Ticket Desk and Cornerstone Station Annual Pass Gift Shop, while delivering outstanding customer service that aligns with our organizational values and mission. Under the guidance of the First Impressions Senior Team Leader, the Associate is tasked with the following responsibilities:

Key Responsibilities

  • Provide exceptional service to both internal and external customers, reflecting the organization's mission and values.
  • Exhibit exemplary interaction with guests and team members at all times.
  • Execute opening and closing procedures for designated locations (ticket desk or Cornerstone Annual Pass location).
  • Address guest inquiries, process ticket transactions, and efficiently capture zip codes.
  • Accurately handle group ticket sales.
  • Inform guests about the annual pass program and facilitate sales as necessary.
  • Create annual passes and ensure accurate record-keeping.
  • Fulfill cashier duties at the Ticket Desk and Cornerstone Annual Pass Gift Shop.
  • Maintain a tidy and organized workspace.
  • Perform additional tasks as assigned by management.

Qualifications

  • A minimum of 1 year of experience in customer service or a related field, with a willingness to undergo training.
  • A friendly demeanor, a strong desire to contribute to a collaborative team, and an eagerness to enhance skills.
  • Ability to present a professional, engaging, and courteous image to guests and colleagues.
  • Effective communication skills in one-on-one and small group settings, valuing team feedback and input.
  • Capability to read and comprehend operational documents.
  • Ability to collaborate effectively in a fast-paced environment.
  • Basic mathematical skills, including addition, subtraction, multiplication, and division, particularly with U.S. currency.
  • Flexibility to work evenings, weekends, holidays, and special events as required.
  • Regular use of hands and fingers is necessary; ability to lift/move up to 15 pounds; frequent walking, stooping, kneeling, or crouching; and the ability to stand for extended periods.


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