Current jobs related to Head of Hospitality Services - Lookout Mountain, Georgia - See Rock City Inc

  • Covenant Dining Student Associate

    1 month ago

    Lookout Mountain, Georgia, United States Creative Dining Services Full time

    About the RoleCreative Dining Services is seeking a Part Time Student Associate to join our team at Covenant College. As a General Food Service Worker, you will be responsible for preparing and serving food and beverages in a fast-paced environment.Key ResponsibilitiesFood Preparation and Service: Prepare and serve hot and cold meals and beverages to...

  • Covenant Dining Student Associate

    4 weeks ago

    Lookout Mountain, Georgia, United States Creative Dining Services Full time

    Job Title: Covenant Dining Student AssociateCreative Dining Services is seeking a Part Time Student Associate to join our team at Covenant College in Lookout Mountain, Georgia.About the Role:This is a General Food Service Worker position that performs a wide range of duties involved with preparing and/or serving food and beverages in one or more of a variety...

  • Food Service Team Member

    4 weeks ago

    Lookout Mountain, Georgia, United States Wise Staffing Group Full time

    Job DescriptionWe are seeking a highly skilled and organized individual to join our team as a Food Service Team Member. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience.Key Responsibilities:Communication Skills: Develop strong relationships with guests and...

  • Food Service Team Member

    1 month ago

    Lookout Mountain, Georgia, United States Wise Staffing Group Full time

    Job SummaryWe are seeking a highly skilled and organized individual to join our team as a Food Service Team Member. As a key member of our culinary team, you will be responsible for providing exceptional service to our guests and ensuring a seamless dining experience.Key ResponsibilitiesCommunication and Teamwork: Excellent communication skills to interact...

  • Director of Lodging Operations

    4 weeks ago

    Lookout Mountain, Georgia, United States See Rock City Inc Full time

    Director of Lodging Job DescriptionWe are seeking a highly skilled and experienced Director of Lodging to lead our lodging team at See Rock City, Inc. The ideal candidate will have a passion for hospitality, a deep understanding of the industry, and a proven track record of leadership and team management.Key Responsibilities:Oversee the overall operations of...

  • Director of Lodging Operations

    4 weeks ago

    Lookout Mountain, Georgia, United States See Rock City Inc Full time

    Director of Lodging Job DescriptionAbout the Role:We are seeking an experienced and passionate leader to join our team as the Director of Lodging. As a key member of our Senior Leadership Team, you will be responsible for overseeing the overall operations of our lodging venues, including the Chanticleer Inn and Grandview. Your primary focus will be on...

  • Director of Lodging Operations

    4 weeks ago

    Lookout Mountain, Georgia, United States See Rock City Inc Full time

    Director of Lodging Job DescriptionAbout the Role:We are seeking an experienced and passionate leader to join our team as the Director of Lodging. As a key member of our Senior Leadership Team, you will be responsible for overseeing the overall operations of our lodging venues, including the Chanticleer Inn and Grandview. Your primary focus will be on...

  • Director of Lodging Operations

    1 month ago

    Lookout Mountain, Georgia, United States See Rock City Inc Full time

    Director of Lodging Job DescriptionAbout the Role:We are seeking an experienced and passionate leader to join our team as the Director of Lodging. As a key member of our Senior Leadership Team, you will be responsible for overseeing the overall operations of our lodging venues, including the Chanticleer Inn and Grandview.Key Responsibilities:Deliver...

  • Member Service Representative

    1 month ago

    Stone Mountain, Georgia, United States YMCA Of Metro Atlanta Full time

    About the RoleWe are seeking a highly motivated and customer-focused Member Service Representative to join our team at the YMCA of Metro Atlanta. As a key member of our branch team, you will be responsible for delivering exceptional service to our members, guests, and program participants.Key ResponsibilitiesProvide outstanding service to members, guests,...

  • Hospitality Team Member

    2 weeks ago

    Pine Mountain, Georgia, United States Callaway Gardens Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Steward at Callaway Gardens. As a Steward, you will play a vital role in maintaining the cleanliness and organization of our kitchen areas, ensuring a seamless dining experience for our guests.Key Responsibilities:Clean and maintain kitchen work areas, including...

  • Guest Relations Manager

    2 weeks ago

    Pine Mountain, Georgia, United States Callaway Gardens Full time

    Job DescriptionServe as the primary liaison to the Resort Director, supporting all second shift property operations and ensuring exceptional hospitality and service delivery. Resolve escalated guest concerns and incidents, promoting a proactive and visible presence throughout the resort. Monitor staffing levels, service delivery, appearance, safety, and...

  • Experienced Irrigation Specialist

    2 weeks ago

    Stone Mountain, Georgia, United States The Grounds Guys Full time

    We're seeking a highly skilled Irrigation Technician to join our team at The Grounds Guys. As a key member of our crew, you'll be responsible for installing, repairing, and maintaining sprinkler systems for our residential and commercial clients.Key Responsibilities:• Install and repair sprinkler systems, including pipes, heads, valves, wire, controllers,...

  • Culinary Team Member

    2 weeks ago

    Stone Mountain, Georgia, United States Crescent Services Full time

    About the RoleWe are seeking a skilled Line Cook to join our culinary team at Atlanta Evergreen Lakeside Resort. As a Line Cook, you will play a vital role in preparing high-quality food for our guests.Key ResponsibilitiesPrepare food items in accordance with production requirements and quality standards.Maintain a safe, sanitary work environment.Prepare...

  • Experienced Irrigation Specialist

    1 month ago

    Stone Mountain, Georgia, United States The Grounds Guys Full time

    We're seeking a skilled Irrigation Technician to join our team at The Grounds Guys. As a key member of our crew, you'll be responsible for installing, repairing, and maintaining sprinkler systems for our residential and commercial clients.Key Responsibilities:Install and repair sprinkler systems, including pipe, heads, valves, wire, controller, and...

  • Playcenter Attendant

    1 month ago

    Stone Mountain, Georgia, United States YMCA of Metro Atlanta Full time

    Job Title: Playcenter AttendantAt the YMCA of Metro Atlanta, we're seeking a dedicated and caring individual to join our team as a Playcenter Attendant. As a key member of our youth development team, you will play a vital role in providing a safe and engaging environment for children aged three months to twelve years.Job Summary:The Playcenter Attendant will...

  • Transportation Specialist

    2 months ago

    Stone Mountain, Georgia, United States YMCA of Metro Atlanta Full time

    Job SummaryWe are seeking a highly skilled and safety-conscious Bus Driver to join our team at the YMCA of Metro Atlanta. As a key member of our Day Camp program, you will be responsible for transporting campers and staff to and from camp, ensuring their safety and well-being throughout the journey.Key ResponsibilitiesTransport campers and staff to and from...

  • Wellness Coach

    5 days ago

    Stone Mountain, Georgia, United States YMCA Of Metro Atlanta Full time

    Job Summary: We are seeking a highly motivated and experienced Wellness Coach to join our team at the YMCA of Metro Atlanta. As a Wellness Coach, you will be responsible for building personalized relationships with members, overseeing the wellness area, and ensuring a positive member experience.Key Responsibilities:Clean and maintain the wellness area,...

  • Bus Driver

    3 weeks ago

    Stone Mountain, Georgia, United States YMCA of Metro Atlanta Full time

    Job SummaryWe are seeking a highly skilled and safety-conscious Bus Driver to join our team at the YMCA of Metro Atlanta. As a key member of our Day Camp program, you will be responsible for transporting campers and staff to and from camp, ensuring their safety and well-being throughout the journey.Key ResponsibilitiesTransport campers and staff to and from...

  • Store Porter

    1 month ago

    Stone Mountain, Georgia, United States Burger King Full time

    Job SummaryWe are seeking a reliable and detail-oriented Store Porter to join our team at Burger King. As a Store Porter, you will be responsible for maintaining the cleanliness and upkeep of our restaurant and grounds.Key ResponsibilitiesProvide excellent support to our team and management, following direction and daily checklists with a friendly and...

  • Store Porter Assistant

    5 days ago

    Stone Mountain, Georgia, United States Burger King Full time

    Job SummaryThis role is responsible for maintaining the cleanliness and upkeep of our restaurant and grounds. The ideal candidate will be able to work independently and as part of a team to ensure a safe and clean environment for our guests and staff.Key ResponsibilitiesProvide excellent support to the team and management, following direction and daily...

Head of Hospitality Services

2 months ago

Lookout Mountain, Georgia, United States See Rock City Inc Full time

The Opportunity

We are seeking a seasoned and dedicated leader with a strong focus on people to join our team as the Director of Lodging.

The Director of Lodging at See Rock City, Inc. is responsible for guiding our lodging team to ensure the highest quality guest experience across all properties. This role will play a pivotal part in shaping the future of our lodging operations, enhancing the existing framework at our venues to elevate Rock City and Lookout Mountain as premier destinations with exceptional lodging options. We have a remarkable opportunity to fully realize the potential of our properties as lodging destinations, enhancing service standards and expanding our offerings for guests. The ideal candidate will possess a passion for hospitality, extensive experience in the industry, a proven leadership track record managing diverse teams, and a history of growing and developing lodging and hospitality venues.

As a vital member of our Senior Leadership Team, the Director of Lodging will oversee the operations of our lodging business, contributing to the strategic direction of the team. Their insights will inform our future strategies, requiring a blend of high-level strategic oversight and day-to-day operational management. Under their guidance, we aim to fulfill our mission of creating memorable experiences at our lodging properties by providing outstanding service, excellent amenities, and remarkable culinary offerings.

Who We Are

See Rock City, Inc. is dedicated to creating memorable experiences for our guests and partners across all teams and locations. Beyond the renowned Rock City Gardens, we operate several venues, including the Battles for Chattanooga Museum, Blowing Springs Farm, Clumpies Ice Cream CO., Grandview, and Chanticleer Inn. We also partner with various guest services at locations such as The Incline Railway and Creative Discovery Museum. With our properties located on beautiful Lookout Mountain and in the surrounding Chattanooga Valley, we strive to create unforgettable experiences centered around our top priority - people.

What We Do

Our organization is committed to fulfilling our mission of creating amazing memories for our guests and partners, achieved through our culture of excellence and core values. We impact lives in dynamic and creative ways, whether through providing stunning surroundings, serving handcrafted ice cream, or ensuring exceptional experiences for special events. We take pride in our role in making these moments a reality for countless individuals and families every day.

Job Description

The Director of Lodging is responsible for overseeing and managing the operations of all lodging venues under the See Rock City, Inc. umbrella. This includes, but is not limited to, the Chanticleer Inn and Grandview. This position encompasses guest accommodations, food service, housekeeping, and guest relations, ensuring that every aspect of the lodging experience meets the highest standards. The Director of Lodging is a key member of the Senior Leadership Team and plays a significant role in achieving our mission of creating memorable experiences.
  • Delivers exceptional guest service to both internal and external customers in alignment with the organization's mission and values.
  • Models exemplary guest and partner interactions, embodying the values of our culture of excellence.
  • Leads the establishment of brand standards across lodging outlets to ensure outstanding guest experiences.
  • Collaborates with various leadership levels to identify and address location-specific needs, driving operational innovation and excellence.
  • Ensures that amenities and services meet company and industry standards, prioritizing guest service.
  • Maintains food quality and preparation standards, regularly updating menus to meet guest needs.
  • Ensures compliance with food safety standards and trains partners on proper food handling.
  • Develops and manages the budget for all lodging locations, overseeing P&L responsibilities.
  • Monitors sales and provides reports, making adjustments to adhere to budgetary constraints.
  • Implements cost control strategies and delegates responsibilities to managers effectively.
  • Oversees staffing and scheduling to ensure adequate coverage and collaborates with HR for staffing needs.
  • Works with Marketing and group sales to promote new offerings and special events.
  • Monitors partner training to ensure compliance with policies and procedures.
  • Ensures the overall presentation of lodging locations is welcoming, clean, and well-stocked.
  • Identifies opportunities for enhancing amenities and services to elevate guest experiences.
  • Ensures compliance with all health department regulations for lodging and food services.
  • Monitors inventory levels and coordinates reorders as necessary.
  • Engages with vendors to negotiate pricing and coordinate deliveries.
  • Purchases merchandise for lodging locations and researches new products to appeal to guests.
  • Manages a team of direct reports, providing direction, communication, and performance management.
  • Participates in Senior Leadership meetings, sharing important updates from the lodging team.
  • Performs additional duties as assigned by management.
Requirements:
  • Bachelor's Degree in hospitality and tourism, business management, or a related field.
  • Five to seven years of relevant experience, preferably in the hospitality industry.
  • Management-level experience with direct reports, budgets, and vendor relations.
  • An equivalent combination of education and experience will be considered.
  • Experience with launching new lodging or restaurant locations is preferred.
  • Effective communication skills across all organizational levels.
  • Ability to analyze and present information effectively.
  • Ability to respond to inquiries from managers, guests, or the public.
  • Capability to develop and implement strategic plans.
  • Knowledge of state and federal health department regulations related to hospitality.
  • ServSafe certification or ability to obtain certification within 90 days.
  • Ability to train for compliance with the Food Safety Modernization Act within the first 90 days.
  • Outgoing personality with a commitment to quality guest service.
  • Professional demeanor in interactions with guests and partners.
  • Effective communication skills in one-on-one and small group settings.
  • Proficient in Microsoft Office and excellent computer skills.
  • Ability to manage multiple tasks and time effectively.
  • Ability to perform basic mathematical operations.
  • Flexibility to work nights, weekends, holidays, and special events as needed.
  • Physical ability to lift/move up to 25 pounds and perform other physical tasks as required.