Sales Appointment Coordinator

2 weeks ago


Huntersville, North Carolina, United States Toyota of North Charlotte Full time

Overview:

The Customer Engagement Specialist plays a crucial role in enhancing our sales initiatives by reaching out to potential clients. This position involves high-volume telephone communication aimed at scheduling appointments for our Product Specialists.

Key Responsibilities:

  • Maintain a consistent level of outbound calls to potential clients.
  • Approach each interaction with the objective of scheduling appointments for clients to meet with our specialists.
  • Promptly respond to sales inquiries and follow up with unsold leads.
  • Adhere to established lead management protocols for each entry in your database.
  • Engage with internet inquiries and leads effectively.
  • Accurately document all interactions with prospective clients in our system.
  • Perform additional reasonable tasks as assigned.

Qualifications:

  • 1-2 years of experience in customer service within an outbound calling environment.
  • Exceptional written and verbal communication abilities.
  • Prior experience in a phone-based role is required.
  • Basic understanding of the automotive sector.
  • Proficient in Microsoft Office Suite.
  • Availability to work evenings until 9:00 PM and weekends as needed.
  • Bilingual candidates are preferred.

Competencies:

  • Goal-oriented individual, motivated to surpass personal and team objectives.
  • Outstanding communication and customer service skills demonstrated to both internal and external stakeholders.
  • Ability to collaborate effectively with team members.

*Toyota of North Charlotte values your skills and offers competitive salaries and benefits.*

*Employment is contingent upon successful completion of a background check.*

*Toyota of North Charlotte is an Equal Opportunity Employer.*



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