Sales Appointment Coordinator
2 weeks ago
Overview:
The Customer Engagement Specialist plays a crucial role in enhancing our sales initiatives by reaching out to potential clients. This position involves high-volume telephone communication aimed at scheduling appointments for our Product Specialists.
Key Responsibilities:
- Maintain a consistent level of outbound calls to potential clients.
- Approach each interaction with the objective of scheduling appointments for clients to meet with our specialists.
- Promptly respond to sales inquiries and follow up with unsold leads.
- Adhere to established lead management protocols for each entry in your database.
- Engage with internet inquiries and leads effectively.
- Accurately document all interactions with prospective clients in our system.
- Perform additional reasonable tasks as assigned.
Qualifications:
- 1-2 years of experience in customer service within an outbound calling environment.
- Exceptional written and verbal communication abilities.
- Prior experience in a phone-based role is required.
- Basic understanding of the automotive sector.
- Proficient in Microsoft Office Suite.
- Availability to work evenings until 9:00 PM and weekends as needed.
- Bilingual candidates are preferred.
Competencies:
- Goal-oriented individual, motivated to surpass personal and team objectives.
- Outstanding communication and customer service skills demonstrated to both internal and external stakeholders.
- Ability to collaborate effectively with team members.
*Toyota of North Charlotte values your skills and offers competitive salaries and benefits.*
*Employment is contingent upon successful completion of a background check.*
*Toyota of North Charlotte is an Equal Opportunity Employer.*
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