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Product Support and Training Coordinator

2 months ago

Huntersville, North Carolina, United States Mitutoyo America Full time
Job Summary

We are seeking a highly skilled and experienced Showroom Coordinator to join our team at Mitutoyo America Corporation. As a key member of our sales team, you will be responsible for promoting sales and effective use of our products by conducting product demonstrations and training, answering technical inquiries, overseeing product inventory, and ensuring the operability of our metrology center equipment.

Key Responsibilities
  • Product Demonstrations and Training: Conduct product demonstrations and training programs for customers and Mitutoyo America personnel to promote the effective use of our products.
  • Technical Support: Provide technical support to customers and Mitutoyo America personnel, including answering technical inquiries and troubleshooting product issues.
  • Product Inventory Management: Oversee and maintain accurate records of product inventory, including ordering and stocking products as needed.
  • Metrology Center Operations: Ensure the operability and maintenance of our metrology center equipment, including performing routine maintenance and repairs as needed.
  • Customer Service: Provide exceptional customer service, including responding to customer inquiries and resolving any issues in a timely and professional manner.
  • Communication and Collaboration: Communicate effectively with customers, sales team members, and other stakeholders to ensure seamless product demonstrations, training, and support.
Requirements
  • Education: Equivalent of two-year degree; additional specialized training.
  • Experience: Three years' experience in a related field, preferably in sales, customer service, or product support.
  • Skills: Excellent communication and interpersonal skills, problem-solving skills, and ability to work in a fast-paced environment.
  • Certifications: Forklift certification.
Benefits
  • Competitive Salary: $55k - $60k per year.
  • Benefits Package: Medical, dental, vision, and life insurance, STD, LTD, employee assistance program, 401(k) plan with company match, tuition reimbursement, service recognition, and company vacation house in Florida.